HDI Certification Standards

The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.

The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.

All HDI Certification Exams are based soley on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.

Review the Standards

• HDI Customer Service Representative Certification Standard
• HDI Support Center Analyst Certification Standard
• HDI Support Center Analyst Certification Standard (German)
• HDI Support Center Analyst Certification Standard (French)
• HDI Support Center Analyst Certification Standard (Japanese)
• HDI Desktop Support Technician Certification Standard
• HDI Support Center Team Lead Certification Standard
• HDI Support Center Manager Certification Standard
• HDI Support Center Director Certification Standard
• Knowledge-Centered Support Principles Certification Standard
• HDI Support Center Standard