Partners
Free Newsletters
Contact Us
Corporate Profile
Press Room
Advisory Boards
HDI Marketing Opportunities
Contact Us
Partners
Membership Levels
Membership Value
Local Chapters
HDI Forums
HDI Annual Conference
HDI Forum Events
HDI 2010 RoadShow
HDI 2010 Service Management Conference
Classroom Training
Online Training
Course Calendar
Certification Testing
HDI Support Center Certification
HDI Certification Standards
Meet Our Faculty
HDI Learning Center Login
HDI Training Delivery Methods
HDI Customer Satisfaction Index Service
HDI Support Center Maturity Assessment
HDI Support Center Best Practices Assessment
HDI Support Center Assisted Evaluation
HDI Support Center Self-Evaluation
eNewsletters
Publications
Industry Reports
White Papers
Glossary of Terms
HDI Interactive Library
Career Center
RSS Feeds
HDI Case Studies
Books
Multimedia
Industry Reports
Publications
SupportWorld Magazine
Online Training
HDI Certification Exams
HDI Certification Standards
HDI Services
Hiring Tests
Downloadable Products
My Account
Local Chapters
SPIN Webinars
Service Management Webinars
Ask the Expert
Members Tool Box
Member Directory
Discussion Room
HDI Awards
Community Extranet
Member login
Password
Remember Me
|
Forgot?
Classroom Training
Online Training
Course Calendar
Certification Testing
HDI Support Center Certification
HDI Certification Standards
International Certification Standards Committee
Meet Our Faculty
HDI Learning Center Login
HDI Training Delivery Methods
Customer Service
Email
- 800.248.5667
Contact an Account Manager
HDI Certification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.
All HDI Certification Exams are based soley on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.
The HDI Standards may be purchased through the
eStore
. HDI members may download the standards for free.
Review the Standards
Buy Now
Member Download
HDI Customer Service Representative Certification Standard
HDI Support Center Analyst Certification Standard
HDI Support Center Analyst Certification Standard (German)
HDI Support Center Analyst Certification Standard (French)
HDI Support Center Analyst Certification Standard (Japanese)
HDI Desktop Support Technician Certification Standard
HDI Support Center Team Lead Certification Standard
HDI Support Center Manager Certification Standard
HDI Support Center Director Certification Standard
Knowledge-Centered Support Principles Certification Standard
HDI Support Center Standard
Standards offered in
Adobe Acrobat
format