HDI Customer Service Representative

This one-day skills training and certification course introduces the skills and techniques required to provide exceptional customer service and support. It applies to both support center and call center environments.

Students will learn call handling best practices; communication and listening techniques; documentation, problemsolving and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors.

“The HDI instructor was very knowledgeable. I left the course feeling prepared to deal with all types of people.”

Kapreena Owens
John Hopkins University

What You Will Learn:

How to assess customer business needs and exceed customer expectations
Critical thinking skills to resolve incidents quickly and consistently
Active listening skills and effective communication strategies
How to identify and defuse challenging customer behavior
An awareness of the core processes and best practices used in service and support

Who Should Attend:

Support professionals from Customer Service Centers, Call Centers, and Support Centers who want to improve their customer service skills
Those who are seeking HDI Customer Service Representative Certification.

Course Prices

Includes certification exam.

Classroom
Interactive one-day course among peers.

HDI Members: $795 per person
Non-members: $895 per person

See Schedule Below

Online
5-6 hours of self-paced, economical training.

HDI Members: $345 per person
Non-members: $395 per person

Order now!

Onsite
A one-day course conducted at your company’s site.

Request information
or call 1-800-248-5667.

Classroom Training Schedule

No courses scheduled right now, check back soon!