HDI Desktop Support Technician

HDI is the leader in certification and training for help desk, support center, and service desk professionals.

The HDI Desktop Support Technician (HDI-DST) course is designed specifically for IT support professionals who spend much of their day visiting customers at their workstations or home office.

This two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.





What You Will Learn:

• IT support best practices and industry standards
• Service delivery within the ITIL® process framework
• Change Management, Configuration Management, and Root Cause Analysis
• Incident Management and handling escalations
• How to assess customer business needs and exceed customer expectations
• Improve critical thinking and communication skills
• Time management and problemsolving skills
• How to identify and defuse challenging customer behavior

Who Should Attend:

• Technical support professionals that provide in-person support to internal employees, remote workers, or external customers.
• Those seeking HDI Desktop Support Technician Certification.

Certification Exam

This certification exam is based on the HDI - DST Certification Standard. The exam is delivered online through the HDI Learning Center. Once registered for the online exam, the candidate will have up to 12 weeks to take the exam.

Course Prices

Includes certification exam.

Classroom Interactive two-day course among peers.

HDI Members: $1295 per person Non-members: $1395 per person

See Schedule Below

Online 10-12 hours of self-paced, economical training.

HDI Members: $545 per person Non-members: $595 per person

Order Now!

Onsite A two-day course conducted at your company’s site.

Request information or call 1-800-248-5667.

Classroom Training Schedule