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ITIL® v2 Foundations

This two and a half day EXIN®–accredited ITIL® v2 Foundations certification course provides IT professionals with a fundamental understanding of how IT service and support can be aligned with business needs to improve quality of service and reduce long-term costs. A 1-hour proctored ITIL® v2 Foundations certification exam is conducted on the last day.


This course content developed in partnership with B-Wyze.



What You Will Learn:
  • The ITIL framework and its relationship with the 10 foundational processes and service desk function
  • The ITIL processes in any size organization
  • How to align IT services with the current and future needs of the business or customer
  • Ways to improve the quality of IT service
  • How to reduce the long-term costs of IT service provisions
  • Tactic to promote a common vision and language within the IT infrastructure
Who Should Attend:
  • Companies that have already trained portions of their staff on ITIL v2 and wish to train additional employees.

ITIL® v3 Foundations – NOW AVAILABLE!


Course Prices

Includes instruction and certification exam.
Classroom
Interactive two and a half day course among peers.		 HDI Members: $1395 per person
Non-members: $1495 per person		 See Schedule Below
Onsite
A two and a half day course conducted at
your company’s site.		 Request information
or call 1-800-248-5667.


Classroom Training Schedule

No courses scheduled right now, check back soon!

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.

  ITIL® v2 Foundation Course Outline

  • Intro

    • Course Objectives
    • Detailed Schedule
    • ITIL Overview

  • Unit 1: ITIL Overview

    • Process Management

  • Unit 2: Service Support

    • The Service Desk
    • Incident Management
    • Problem Management
    • Configuration Management
    • Change Management
    • Release Management

  • Unit 3: Service Delivery

    • Service Level Management
    • IT Service Continuity Management
    • Financial Management for IT Services
    • Capacity Management
    • Availability Management

  • Unit 4: Security Management

  • Appendices:

    • Next Steps
    • Key Terms
    • ITIL Mock Exam
    • Bibliography
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