ITIL® v2 Lite

The ITIL® v2 Lite Online course is designed to offer both IT and non-IT corporate staff a high-level introduction to the concepts, terms, benefits and relationships within the core IT Service Management processes and functions.

This course provides participants with a raised awareness and understanding of the Information Technology Infrastructure Library® (ITIL) best practice framework and its application.



This course content developed in partnership with B-Wyze.



What You Will Learn:
Participants will learn the function of the service desk and its 10 related foundational processes. The course provides participants with raised awareness and understanding of:

• ITIL and IT Service Management best practices in the context of service improvement and IT Service Excellence
• ITIL’s purpose and impact on the IT department and overall business
• Adopting ITIL and/or process improvement best practices
• ITIL Service Support Process best practices and benefits
• How ITIL and service improvement best practices can be harnessed to align IT services for maximum business impact
• Utilizing ITIL best practices to meet ongoing business challenges
• ITIL Service Delivery Process best practices and business benefits

Course Prices

Online 1 hour of self-paced, economical training.

HDI Members: $135 per person Non-members: $150 per person

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