The ITIL v2 Lite online course is designed to offer both IT and non-IT corporate staff a high-level introduction to the concepts, terms, benefits and relationships within the core IT Service Management processes and functions. This course provides participants with a raised awareness and understanding of the Information Technology Infrastructure Library best practice framework and its application.
See also the ITIL v3 Lite for an overview of core ITIL processes. ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.