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Knowledge Management Foundations: KCS Principles
Knowledge-Centered Support Principles Certification
ITIL® Training and Certification Courses
ITIL
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v3 Foundations
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v3 Lite
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ITIL® v2 Lite
The ITIL® v2 Lite Online course is designed to offer both IT and non-IT corporate staff a high-level introduction to the concepts, terms, benefits and relationships within the core IT Service Management processes and functions.
This course provides participants with a raised awareness and understanding of the Information Technology Infrastructure Library® (ITIL) best practice framework and its application.
This course content developed in partnership with B-Wyze.
What You Will Learn:
Participants will learn the function of the service desk and its 10 related foundational processes. The course provides participants with raised awareness and understanding of:
ITIL and IT Service Management best practices in the context of service improvement and IT Service Excellence
ITIL’s purpose and impact on the IT department and overall business
Adopting ITIL and/or process improvement best practices
ITIL Service Support Process best practices and benefits
How ITIL and service improvement best practices can be harnessed to align IT services for maximum business impact
Utilizing ITIL best practices to meet ongoing business challenges
ITIL Service Delivery Process best practices and business benefits
Course Prices
Online
1 hour of self-paced, economical training.
HDI Members:
$135 per person
Non-members:
$150 per person
Order now!
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.