| Forgot?

ITIL® v3 Foundations

ITIL training at its finest! This LCS®–accredited ITIL training course outlines the ITIL best-practices framework and prepares you for the ITIL v3 Foundation exam, a prerequisite for all other ITIL courses. Participants will learn how to improve IT operations and demonstrate overall business value.

Our cutting-edge online ITIL course is now available! The highly-interactive, scenario-based design keeps you engaged with flash animation, audio, case studies, exam tips, and a mock exam. Get the same high-quality training in an affordable, self-paced format.


This course content developed in partnership with B-Wyze.



What You Will Learn:
  • Service Strategy — How to align IT strategy with business goals and expectations.
  • Service Design — Transform business requirements into strategic solutions.
  • Service Transition — Manage change, risk, and quality assurance.
  • Service Operation — Establish day-to-day business operations and customer expectations.
  • Continual Service Improvement — Improve the quality of the services that the IT organization delivers to the business.
Who Should Attend:
IT professionals who want a foundational level understanding of the ITIL Service Lifecycle and processes.

Free ITIL® v3 LITE Course!
All participants in the instructor-led ITIL® Foundation course will also receive one registration for ITIL® v3 LITE – a one hour online introduction and review of the ITIL® v3 course.
ITIL® v2 – Still Available
HDI continues to offer customers ITIL® v2 training through on- site training. Request information or call 1.800.248.5667.

Course Prices

Instructor-led courses include one certification exam per person. The online course does not include the certification exam. Please call HDI at 800.248.5667 to purchase an exam voucher ( $160).
Classroom
Interactive three-day course among peers.		 HDI Members: $1495 per person
Non-members: $1595 per person 		See Schedule Below
Online
14-18 hours of self-paced, economical training.		 HDI Members: $425 per person
Non-members: $445 per person 		Order Now!
Onsite
A three-day course conducted at your company’s site.		 Request information
or call 1.800.248.5667.


Classroom Training Schedule

DateLocationCourseRegister
10/22 - 10/24 2008Toronto, ONITIL® v3 FoundationsRegister
10/22 - 10/24 2008Atlanta, GAITIL® v3 FoundationsRegister
10/27 - 10/29 2008Englewood, COITIL® v3 FoundationsRegister
11/5 - 11/7 2008Pittsburgh, PAITIL® v3 FoundationsRegister
12/3 - 12/5 2008Toronto, ONITIL® v3 FoundationsRegister
12/3 - 12/5 2008Washington, DCITIL® v3 FoundationsRegister
2/10 - 2/12 2009Washington, DCITIL® v3 FoundationsRegister
3/2 - 3/4 2009Los Angeles, CAITIL® v3 FoundationsRegister
3/24 - 3/26 2009Boston, MAITIL® v3 FoundationsRegister
4/21 - 4/23 2009Dallas, TXITIL® v3 FoundationsRegister
 
Page 1 of 2

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.

  ITIL® v3 Foundations Course Outline

  • Unit 1: Service Strategy

    Align IT strategy with business goals and expectations. See how you can identify opportunities to develop services that help meet customer requirements as well as create a strategy for the design, implementation, maintenance, and continual improvement of the service as an organizational capability and a strategic asset.

    Key processes covered:
    • Strategy Creation
    • Implementation
    • Value Networks
    • Service Portfolio Management
    • Financial Management
    • ROI

  • Unit 2: Service Design

    Transform business requirements into strategic solutions. Learn how to create a design document which addresses all aspects of the proposed service as well as the processes intended to support it.

    Key processes covered:
    • Availability Management
    • Capacity Management
    • Continuity Management
    • Service Level Management
    • Outsourcing and Supplier Management
    • Information Security Management

  • Unit 3: Service Transition

    Manage change, risk, and quality assurance. Discover how to implement service design activities, create a production service, or modify an existing service.

    Key processes covered:
    • Planning and Support
    • Change Management
    • Release and Deployment Management
    • Asset and Configuration Management
    • Knowledge Management Systems
    • Evaluation and Early Life Support
    • Managing Organization and Change
    • Review and Close Transition

  • Unit 4: Service Operation

    Establish day-to-day business operations and customer expectations. Learn to establish services and functionality and keep customer happy by defining Service Level Agreements.

    Key processes covered:
    • Service Desk Management
    • Service Request Management
    • Incident Management
    • Problem Management
    • Operations and System Management

  • Unit 5: Continual Service Improvement

    Strategize for overall process and service improvement. Discover how you can continually improve to the quality of the IT services delivered to the business. This unit addresses all of the processes covered in the above four units.
Cherwell