ITIL® v3 Lite

This ITIL course content developed in partnership with B-Wyze.

ITIL v3 Lite, a one-hour, online course is a convenient first step towards an understanding of the ITIL world-wide best practices framework.

This cost-effective course provides participants with a raised awareness and understanding of the ITIL best practice framework and its application.

See also the ITIL v2 Lite for an overview of core ITIL processes.

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.

Course Overview

Delivery Methods

What You Will Learn

A high level understanding of:

ITIL and IT Service Management best practices in the context of service improvement and IT Service Excellence
ITIL’s purpose and impact to the IT department and overall business
Reasons to adopt ITIL
How to align IT strategy with business goals and expectations

Who Should Attend?

IT experience is not required. Participants can be:

Anyone who needs to be introduced to the key concepts and vocabulary of ITIL
IT staff and middle managers, senior managers, upper corporate management
Project managers responsible for technology and process development/deployment

Course Outline

Service Management as a Practice
The Service Lifecycle Stages
The key Principles and Models of IT Service Management
Key Terms and Definitions
How the Service Management Process Contributes to the Service Lifecycle
The Role, Objectives, and Organizational Structures of Functional Areas
The Relationships of the Processes

ITIL® v3 Lite Modules

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

Online Course

Member Price: $89 | Price: $99

Online, self-paced training allows student to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access. The course takes about one hour to complete.