ITIL® v3 Lite

ITIL® v3 Lite®, a one-hour, online course is a convenient first step towards an understanding of the ITIL world-wide best practices framework.

This cost-effective course provides participants with a raised awareness and understanding of the ITIL best practice framework and its application.


This course content developed in partnership with B-Wyze.



What You Will Learn: A high level understanding of:

• ITIL and IT Service Management best practices in the context of service improvement and IT Service Excellence
• ITIL’s purpose and impact to the IT department and overall business
• Reasons to adopt ITIL
• How to align IT strategy with business goals and expectations

Who Should Attend: IT experience is not required. Participants can be:

• Anyone who needs to be introduced to the key concepts and vocabulary of ITIL
• IT staff and middle managers, senior managers, upper corporate management
• Project managers responsible for technology and process development/ deployment

Course Prices

Online One-hour online course.

HDI Members: $135 per person Non-members: $150 per person

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