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Knowledge Management Foundations: KCS Principles
Knowledge-Centered Support Principles Certification
ITIL® Training and Certification Courses
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ITIL® v3 Lite
ITIL® v3 Lite®, a one-hour, online course is a convenient first step towards an understanding of the ITIL world-wide best practices framework.
This cost-effective course provides participants with a raised awareness and understanding of the ITIL best practice framework and its application.
This course content developed in partnership with B-Wyze.
What You Will Learn:
A high level understanding of:
ITIL and IT Service Management best practices in the context of service improvement and IT Service Excellence
ITIL’s purpose and impact to the IT department and overall business
Reasons to adopt ITIL
How to align IT strategy with business goals and expectations
Who Should Attend:
IT experience is not required. Participants can be:
Anyone who needs to be introduced to the key concepts and vocabulary of ITIL
IT staff and middle managers, senior managers, upper corporate management
Project managers responsible for technology and process development/ deployment
Course Prices
Online
One-hour online course.
HDI Members:
$135 per person
Non-members:
$150 per person
Order now!
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.