Frequently Asked Questions

HDI certifications are globally recognized credentials for technical support professionals who have demonstrated the skills and knowledge that professionals in specific roles are expected to possess. HDI credentials distinguish individuals within their profession and ensure the highest standards of professionalism. To remain relevant in the global marketplace, it is imperative that professionals continue development within their careers. For this reason, we've created the HDI Continuing Certification program, which requires HDI-certified professionals to actively participate in industry activities and events to keep their certifications current.

Here are some frequently asked questions regarding HDI Continuing Certification.


  1. What is a Professional Development Unit (PDU)?

    A Professional Development Unit (PDU) quantifies an individual's commitment to lifelong learning. Similar to other certification programs, a PDU is generally equal to one (1) hour of learning and can be reported in fifteen-minute increments (¼ PDU).

    Back to Top
  2. Where can I find a list of the activities that earn PDUs?
    HDI-approved activities can be found on the HDI website. You can also submit activities for review. To learn more, visit the How to Earn PDUs page.
    Back to Top
  3. Do PDUs apply to specific certifications?

    Currently, there are no certification-based restrictions on PDUs. The PDUs you earn apply to all of your existing certifications.

    Please note: PDU credits are not certification-specific but must be earned after receiving your certification. Any submission for PDU credits related to professional development prior to your certification date can be approved but will not count towards this renewal.

    Back to Top
  4. I did something that I think should earn PDUs, but I don't see it on your list. How do I report this activity?
    You can submit the activity online, and HDI will review the provided information. You may also suggest that we add the activity to our list of pre-approved activities. If it is approved, it will be listed on the website and everyone can submit it as an activity.
    Back to Top
  5. I went to a conference or course provided by another organization. Can I earn PDUs for that?
    Yes. As long as you submit an activity online and it's approved by HDI, you can earn PDUs by attending other industry events. You may also view the list of preapproved activities to see if the event or course you attended is already listed.
    Back to Top
  6. Can I renew my certification by simply passing the newest version of the exam?

    Yes. The HDI Continuing Certification program simply gives you the opportunity to maintain your previously earned certification without needing to take (and pay for) another certification exam.

    Back to Top
  7. How do I renew my certification if it has expired?
    If your certification expires, you will need to purchase and pass the latest version of the corresponding certification exam.
    Back to Top
  8. What activities does HDI automatically add to my transcript?
    None. All activities must be manually submitted. To gain PDUs for an activity, you must add the professional development activity to your transcript by visiting the My Professional Development page.
    Back to Top
  9. Which HDI certifications fall under the HDI Continuing Certification program?

    The HDI Continuing Certification program requirements apply to the following management- and supervisory-level certifications:

    • HDI Support Center Director (HDI-SCD)
    • HDI Support Center Manager (HDI-SCM)
    • HDI Desktop Support Manager (HDI-DSM)
    • HDI Support Center Team Lead (HDI-SCTL)
    Back to Top
  10. Which HDI certifications do not fall under the HDI Continuing Certification program?

    Some HDI certifications do not currently expire. These certifications are:

    • HDI Support Center Analyst (HDI-SCA)
    • HDI Desktop Support Technician (HDI-DST)
    • HDI Customer Service Representative (HDI-CSR)
    • HDI Knowledge-Centered Support Principles (HDI-KCS)
    • All pre-2013 Certificates
    Back to Top
  11. What are the requirements for certifications earned after January 1, 2013?

    Individuals who earn certifications after January 1, 2013, must apply for re-certification within three years of the date the original HDI certification was awarded. Each individual applying must have earned sixty (60) PDUs within thirty-six (36) months of receiving their certification. For applicants who fulfill the requirements within ninety (90) days of a certification’s expiration date, the certification may be renewed early.

    Note: The online application form will be available later this year.

    Back to Top
  12. How does HDI recognize an individual's HDI credentials?

    Notify My Manager 

    This is a free service provided by HDI. Individuals may request that HDI notify their managers, potential employers, recruiters, or any other persons of interest that they hold specific HDI credentials.

    HDI-Certification-Icons

    This is a free service provided by HDI. Individuals may use the HDI Certified logo on signatures, resumes, LinkedIn pages, etc.

    Back to Top
  13. How can individuals maintain their transcripts and report their professional development activities?

    Individuals may maintain a transcript of their professional development activities as an extension of their HDI profiles. Activities can be reported at any time. HDI recommends that individuals update their transcripts after each activity, both to minimize potential for forgetting a completed activity and to simplify the process of applying to the HDI Continuing Certification program.

    To download a copy of your transcript, please visit the My Professional Development page.

    Back to Top
  14. What is the cost for renewing an HDI Certification?

    The renewal fee is $150.00, and the renewal must be invoiced before the expiration of a three-year certification.

    Back to Top
  15. How do I renew a certification?
    To renew an HDI Certificate, you must have 60 approved PDU's in your Online Transcript on the HDI website. Then, within 90 days of your certificate expiring, an option becomes visible to Renew Certificate in your Online Transcript.
    Back to Top
  16. How long will my certification be valid after it has been renewed?
    Once the payment of $150 has been applied to the Renew Certificate invoice, your certificate is valid for an additional 3 years from the original date of certification.
    Back to Top