Frequently Asked Questions

HDI certifications are globally recognized credentials for technical support professionals who have demonstrated the skills and knowledge that professionals in specific roles are expected to possess. HDI credentials distinguish individuals within their profession and ensure the highest standards of professionalism. To remain relevant in the global marketplace, it is imperative that professionals continue development within their careers. For this reason, we've created the HDI Continuing Certification program, which requires HDI-certified professionals to actively participate in industry activities and events to keep their certifications current.

Here are some frequently asked questions regarding HDI Continuing Certification.

  1. What is a Professional Development Unit (PDU)?

    A Professional Development Unit (PDU) quantifies an individual's commitment to lifelong learning. Similar to other certification programs, a PDU is generally equal to one (1) hour of learning and can be reported in fifteen-minute increments (¼ PDU).

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  2. Where can I find a list of the activities that earn PDUs?
    HDI-approved activities can be found on the HDI website. You can also submit activities for review. To learn more, visit the How to Earn PDUs page.
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  3. Do PDUs apply to specific certifications?

    Currently, there are no certification-based restrictions on PDUs. The PDUs you earn apply to all of your existing certifications.

    Please note: PDU credits are not certification-specific but must be earned after receiving your certification. Any submission for PDU credits related to professional development prior to your certification date is automatically denied.

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  4. I did something that I think should earn PDUs, but I don't see it on your list. How do I report this activity?
    You can submit the activity online, and HDI will review the provided information. You may also suggest that we add the activity to our list of pre-approved activities. If it is approved, it will be listed on the website and everyone can submit it as an activity.
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  5. I went to a conference or course provided by another organization. Can I earn PDUs for that?
    Yes. As long as you submit an activity online and it's approved by HDI, you can earn PDUs by attending other industry events. You may also view the list of preapproved activities to see if the event or course you attended is already listed.
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  6. Can I renew my certification simply by retaking the online exam?

    Yes. The HDI Continuing Certification program simply gives you the opportunity to maintain your previously earned certification without needing to take (and pay for) another certification exam.

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  7. How do I renew my certification if it has expired?
    If your certification expires, you will need to retake the corresponding certification exam.
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  8. What activities does HDI automatically add to my transcript?
    At this time, we do not automatically add HDI-related activities to your transcript. To gain PDUs for an activity, you must add the professional development activity to your transcript by visiting the My Professional Development page.
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  9. Which HDI certifications fall under the HDI Continuing Certification program?

    The HDI Continuing Certification program requirements apply to the following management- and supervisory-level certifications:

    • HDI Support Center Director (HDI-SCD)
    • HDI Support Center Manager (HDI-SCM)
    • HDI Desktop Support Manager (HDI-DSM)
    • HDI Support Center Team Lead (HDI-SCTL)
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  10. Which HDI certifications do not fall under the HDI Continuing Certification program?

    Some HDI certifications do not currently expire. These certifications are:

    • HDI Support Center Analyst (HDI-SCA)
    • HDI Desktop Support Technician (HDI-DST)
    • HDI Customer Service Representative (HDI-CSR)
    • HDI Knowledge-Centered Support Principles (HDI-KCS)
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  11. What are the terms of the new HDI Continuing Certification policy?

    Effective January 1, 2013, all new HDI-SCD, HDI-SCM, HDI-DSM, and HDI-SCTL certifications will be valid for three years from the date an individual earned the certification. If the individual does not apply to the HDI Continuing Certification program and satisfy the continuing learning requirements, their certification(s) will expire.

    Certifications earned prior to January 1, 2013, are exempt from these requirements, and professionals with pre-2013 certifications are considered to be certified for life. After December 31, 2014, the certifications they earned will be reported by HDI as pre-2013 so as to acknowledge the certification and the program under which it was earned. However, these individuals are encouraged to enroll in the HDI Continuing Certification program anyway so that they can be recognized under the new program. They will have until December 31, 2014, to enroll, and each individual who applies must have earned forty (40) PDUs during the preceding twenty-four (24) months.

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  12. How does HDI recognize an individual's HDI credentials?

    Notify My Manager 

    This is a free service provided by HDI. Individuals may request that HDI notify their managers, potential employers, recruiters, or any other persons of interest that they hold specific HDI credentials.

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  13. What are the requirements for certifications earned after January 1, 2013?

    Individuals who earn certifications after January 1, 2013, must apply for re-certification within three years of the date the original HDI certification was awarded. Each individual applying must have earned sixty (60) PDUs within thirty-six (36) months of receiving their certification. For applicants who fulfill the requirements within ninety (90) days of a certification’s expiration date, the certification may be renewed early.

    Note: The online application form will be available later this year.

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  14. How can individuals maintain their transcripts and report their professional development activities?

    Individuals may maintain a transcript of their professional development activities as an extension of their HDI profiles. Activities can be reported at any time. HDI recommends that individuals update their transcripts after each activity, both to minimize potential for forgetting a completed activity and to simplify the process of applying to the HDI Continuing Certification program.

    To download a copy of your transcript, please visit the My Professional Development page.

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  15. What is the cost for applying to the HDI Continuing Certification program?

    The application fee is $150.00, and the application must be completed before the expiration of a three-year certification.

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  16. Will I be reminded to complete the application?

    On the annual anniversary of your certification, HDI will send you an email reminder that includes a summary of PDUs reported to date. This is to encourage you to keep your information current, and also to simplify the application process. Prior to the expiration of your HDI certification, HDI will send regular reminder notices so that you can renew your certification online (ninety [90], sixty [60], and thirty [30] days out).

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  17. How do I apply to renew a certification?

    To apply to the HDI Continuing Certification program, you must complete an online application on the HDI website. Once the application has been processed, you will be notified by email if your application was approved. Approval is based on properly reporting and satisfying the PDU requirements and paying the application fee.

    Note: The online application will be available later this year.

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  18. How long will my certification be valid after my application has been approved?
    Once your application has been processed and approved, your certification will be valid for an additional three years.
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