Certification Testing

About HDI Certification Exams

All HDI courses and certification exams are based on and developed from the HDI certification standards. They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities. Learn more about the HDI standards for IT certification.

Each exam consists of sixty-five (65) multiple choice questions and must be completed in seventy-five (75) minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

HDI Training Courses Include Certification Exams

The cost of a certification exam is included in the course price. Detailed information about how and where to take the certification exam will be provided during the course for instructor-led courses. The ITIL v3 Foundation exam is a paper-based exam proctored on the final day of the class. Online courses and their respective certification exams are delivered though the HDI Learning Center.

Introducing the KCS Fundamentals Certification Exam

To help you make the most of KCS, when you buy the Knowledge-Centered Support Fundamentals certification exam, you'll receive the Knowledge-Centered Support Fundamentals online course for free. More details

Certification Exam Pricing

Certification exams can be purchased separately from training courses. All exams are delivered through the HDI Learning Center.

Buy Now Certification Exam HDI Member List
Add to Cart HDI Customer Service Representative Certification Exam $145.00 $145.00
Add to Cart HDI Support Center Analyst Certification Exam $145.00 $145.00
Add to Cart HDI Desktop Support Technician Certification Exam $145.00 $145.00
Add to Cart HDI Support Center Team Lead Certification Exam $145.00 $145.00
Add to Cart HDI Support Center Manager Certification Exam $195.00 $225.00
Add to Cart HDI Desktop Support Manager Certification Exam $195.00 $225.00
Add to Cart HDI Support Center Director Certification Exam $195.00 $225.00
Add to Cart KCS Foundation Certification Exam $145.00 $145.00
Add to Cart KCS Principles Certification Exam $195.00 $225.00
Add to Cart HDI Problem Management Professional Certification Exam $225.00 $225.00

Certification Exams on the HDI Learning Center

All HDI certification exams are available in the HDI Learning Center. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.

Log in to the HDI Learning Center

30-day exam extensions are available for online exams for a fee of $50. Extensions are not available for Vue test vouchers.

Exam retakes can be purchased for a fee of $99.

Contact theĀ Customer Care CenterĀ at 1.800.248.5667.