HDI Support Center Director

The HDI Support Center Director course is designed for experienced directors and managers who provide strategic leadership for the IT support organization. Participants will learn how to use their knowledge and communication skills to align their department with organizational goals as well as discover techniques to help them market the support center to upper management.



What You Will Learn:

• How to support strategies with business goals and objectives
• Leadership skills
• How to develop policies and goals that advance your business
• Support center maturity assessment
• Strategies for continuous improvement
• IT financial principles
• Strategies for professional development and succession planning
• Methods for selecting technologies and managing vendors
• The ITIL processes
• How to justify a service improvement project with a business case
• Tools such as: Balanced Scorecard, Morning Report, Executive Brief, Business Case, Report Distribution Matrix, Succession Plan, Return on Investment Calculator (ROI), and Decision Matrix.

Who Should Attend:

• Experienced IT support organization leaders.
• Those seeking HDI Support Center Director Certification.

Course Prices

Includes instruction and certification exam as well as daily breakfasts,
lunches and a networking reception.

Classroom Interactive three-day course among peers.

HDI Members: $2795 per person Non-members: $2895 per person

See Schedule Below

Classroom Training Schedule