What drives service level agreements, operational level agreements, underpinning contracts, and support center processes? How can you communicate to your customers that your support center is truly customer-focused and genuinely interested in putting the customer first? You need a service catalog.
This one-day course focuses on the concepts and principles of creating, implementing, and maintaining a service catalog. Walk away with the knowledge you need to build and publish a service catalog for your organization.
What You Will Learn
Who Should Attend Support center staff who want to gain a thorough understanding of the service catalog and how to develop and publish service catalogs for their organizations.