Certification Standards

The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.

The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.

All HDI Certification Exams are based solely on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.

HDI members may download the standards for free. If you are an HDI member and not yet logged in, please log in.

Download or Buy the Standards


HDI Customer Service Representative Certification Standard $29.00 Add to Cart
HDI Support Center Analyst Certification Standard $29.00 Add to Cart
HDI Support Center Analyst Certification Standard (Japanese) $29.00 Add to Cart
HDI Desktop Support Technician Certification Standard $29.00 Add to Cart
HDI Support Center Team Lead Certification Standard $29.00 Add to Cart
HDI Support Center Manager Certification Standard $29.00 Add to Cart
HDI Desktop Support Manager Certification Standard $29.00 Add to Cart
HDI Support Center Director Certification Standard $29.00 Add to Cart
KCS Foundation Certification Standard $29.00 Add to Cart
KCS Principles Certification Standard $29.00 Add to Cart
HDI Problem Management Professional Certification Standard $29.00 Add to Cart
HDI Support Center Certification Standard $59.00 Add to Cart