Benefits of Certification

To earn the HDI Support Center Certification, support centers must demonstrate their adherence to the HDI Support Center Standard. This standard, developed by an international board of industry practitioners and experts to help support organizations maximize their overall effectiveness, encompasses a comprehensive set of best practices designed specifically to reflect the behaviors, systems, and performance of an effective support center.

Benefits of Certification


Show both your customers and the industry at large that providing the highest quality service is a crucial component of your business model. Certification provides ample opportunity to publicize and promote your support center’s achievement within your organization, to your executive management team, to your customers, and to your peers in the industry.

Employee Morale and Retention

Earning the certification attests to your support center’s positive and rewarding working environment, one that is dedicated to employee training, career development, employee satisfaction, and recognition programs.

Competitive Advantage

Whether your organization provides support to internal or external customers, achieving certification recognizes your successful pursuit of optimal service quality. This helps you attract new customers and keep existing ones. Place the HDI Certified Support Center logo on your marketing materials, business cards, and signage, and show the world that you’ve joined an elite community of world-class support centers.