HDI Iowa invites you!
HDI Presents: Do you CMDA?
WHEN: May 3rd, 2012 11:00 a.m. – 1:00 p.m.
Lite lunch provided
WHERE: Principal Financial Group
711 High Street Des Moines, IA 50392 Room S-224Parking available in the 7th Street City Garage
Our Speaker: Darreck Lisle; Configuration Manager, Aviva USA
Darreck has spent over 15 years in Service Management as a practitioner, educator, and consultant. He currently holds V2 and V3 certifications including Service Manager and ITIL Expert. He is an APMG Certified Instructor and has trained all over North America and Europe. Currently Darreck is on contract with Aviva USA as a Configuration Manager and Service Management SME.
In San Diego, California Darreck was active with HDI and ITSMF and has spoken at the ITSMF International Convention in Seal Beach, California, and he is interested in supporting sharing of knowledge, and lessons learned.
Agenda
- Check-in 11:00 a.m.
- Lunch
- Configuration Management Myths 11:45
- The allusive CMDB
- How is a CMDB like a Shark?
- Who cares what is inside the CMDB?
- What should you ask from the Configuration Manager?
- What is the SKMS?
- Valuation of Configuration Management (WITFM)
- Q&A
- Adjourn 1:00 p.m.
Reply Now to:Haakinson.Lori@principal.com