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Wednesday, March 21, 2012 -- 1:00pm to
3:30pm
Meeting Host: Kforce
Speaker: Alan Block, UHHS
Topic: "Putting the Team in Charge and It Wasn't a
Disaster"
While we often rely on managers,
trainers, or human resources to create development
plans for our employees, it’s actually the employees
themselves who—when engaged to do so—best develop
themselves and their teammates. In this session,
Alan Block will provide actual examples of
techniques used with the thirty-member service desk
team at the University Hospitals of Cleveland. He
will speak about the Manager for a Day program, the
on-boarding process for new team members (conducted
by the team itself), the Sunshine Club (managed by
the team), meeting delegation, and the resolver team
liaison program. The session will include guidelines
for initiating these developmental engagement
techniques, along with specific examples of success
at UH.
Host Location: Kforce
3 Summit Park Drive
Independence OH - Level One Auditorium
Directions
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