Meeting Host:
Modis
Speaker: Pat Albright, HDI
Topic:
"Drive Behavior That Produces Results"
All too
often, individual and team performance are based on
an incomplete set of metrics. It's an approach that
drives the wrong behaviors and creates an
environment where analysts find ways to “game the
numbers” so their measurements meet expectations,
keeping them under the radar. Operational targets
may be met, but customer satisfaction decreases,
turnover increases, and employee morale sinks to
all-time lows.
This session presents a practical approach using
real data and reports—not theory—that attendees can
put to use right away using the template provided in
the session. You'll learn how to identify a balanced
set of metrics that link to goals and objectives
that are meaningful to the success of your
organization, and how to use the balanced scorecard
approach to drive behaviors that encourage
performance, foster teamwork, and produce results.
Host Location: Modis
3 Summit Park Drive
Independence OH - Level One Auditorium
Directions
