Corporate Profile

Mission Statement

To lead and promote support professionals by empowering members through access to timely and valuable industry information, encouraging member collaboration, establishing open standards, and globally recognized certification and training programs.

Background Information

Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world’s largest membership association for internal and external IT service and support professionals. HDI, a Think Services company, is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.

HDI strives to lead and advance the IT service and support community. HDI has more than 7,500 members and 68 local chapters worldwide.

HDI promotes active participation of its members through...

• Dynamic collaborations via HDI Local Chapters – providing members with the opportunity to meet in a local group setting to network and share ideas with other professionals in similar roles and industries
• Informative and thought-provoking industry reports, publications, and benchmarking tools – keeping you abreast of the latest industry trends and practices
• Internationally-recognized, standards-based training and certification programs – available in instructor-led and online settings
• Discounted attendance to HDI’s Annual Conference and Expo – bringing together renowned industry leaders to facilitate learning and participation at the world’s largest gathering of IT service and support professionals

HDI is a part of Think Service, Inc. which is a division of Think Services a part of United Business Media.