 |
|
23
|
57
|
|
|
|
137
|
233
|
|
|
|
65
|
147
|
|
|
|
4
|
6
|
|
|
|
116
|
250
|
|
|
|
140
|
237
|
|
|
|
10
|
13
|
|
|
|
7
|
10
|
|
|
Knowledge Management in Support Operations
KM is a new and growing subject for all organizations, but it is particularly important for support organizations. This is the discussion point for all members with questions, topics and problems related to knowledge management.
|
|
|
14
|
30
|
|
|
IT's Role in Business Alignment
What should IT play in the business? Is it just tech stuff or should IT leaders and managers work to understand the business that they support? Does IT matter to a business at a time when it can outsourced at any time? What should IT do, as an industry, to increase its chance of survival?
|
|
|
3
|
3
|
|
|
Using Email as a Support Tool (2 guests)
Is using Email as a support tool a successful endeavor? Many support managers find that Email as a support tool is more trouble than it is worth. What are your thoughts on Email? What methods make Email an efftive support tool?
|
|
|
3
|
9
|
|
|
Certification Questions, Comments & Suggestions
Any questions about HDI certification programs; Support Center Certification (SCC); Support Center Analyst (SCA) Support Center Team Lead (SCTL); Support Center Manager (SCM) and any other programs.
|
|
|
8
|
3
|
|
|
Disaster Recovery
Does your support operation have a disaster recovery plan? Does your company have a disaster recovery plan; does the help desk play a role in that plan?
|
|
|
4
|
14
|
|
|
|
7
|
14
|
|
|
|
4
|
3
|
|
