HDI certification and training provides individuals with the conceptual knowledge and practical skills to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop their skills and abilities.
The newest additions to the HDI course catalog include:
HDI Desktop Support Manager Bridge
Already completed HDI Support Center Manager certification training? If you're responsible for desktop support operations as well, take the HDI Desktop Support Manager Bridge course to complement what you've already learned and prepare for the HDI Desktop Support Manager Certification. Financial Management Skills for the Technical Manager
If you already excel at the technical requirements of your job, but you want to gain a better understanding of business aspects like planning budgeting, allocations, cost drivers, and value on investment, this course is for you. Structured Problem Solving for the Support Professional
Learn a structured process for problem solving that will allow you to work more independently and troubleshoot more effectively.
View the entire course catalog
Learn how to take advantage of government pricing
Many of HDI's training courses and other products qualify for GSA pricing under Mobis Schedule 874. Learn more.
Expand your set of skills
To meet the demands of today's multifaceted help desk and remote support market, technical support professionals are required to master a broad set of skills. Learn how certifications from both HDI and CompTIA can help you make sure you’re ready to meet that challenge. Learn more.