HDI certification and training provides individuals with the conceptual knowledge and practical skills to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop their skills and abilities.

The newest addition to the HDI course catalog:

HDI Problem Management Professional

Refine your problem management skills to handle incidents before they begin.

View the entire course catalog

Learn how to take advantage of government pricing

Many of HDI's training courses and other products qualify for GSA pricing under Mobis Schedule 874. Learn more.

Expand your set of skills

To meet the demands of today's multifaceted help desk and remote support market, technical support professionals are required to master a broad set of skills. Learn how certifications from both HDI and CompTIA can help you make sure you’re ready to meet that challenge. Learn more.