Moving from reactive to proactive problem management requires the organization to implement and adopt new techniques and methodologies to be successful. Proactive problem management is an important part of improving the quality of IT services. The analysis techniques require specialized skills to be effective. This session will look at the organizational structure and culture of the IT organization and help to define roles and responsibilities related to proactive problem management. Strategies for effective proactive problem management will be demonstrated and explored including data collection and trend analysis, failure mode and effects analysis, component failure impact analysis and major problem reviews. Key measurements that demonstrate the business value of proactive problem management will also be defined.
Note: Problem Management is a suggested prerequisite for this course.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
Facilitated by a faculty member, this one-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.
View the Public Classroom FAQs.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045