What drives service level agreements, operational level agreements, underpinning contracts, and support center processes? How can the support center communicate to customers that it is truly customer-focused and genuinely interested in putting the customer first?
A service catalog is critical to establishing what services the support center provides and who provides them. It helps establish and maintain customer expectations—and guides the support team.
This course focuses on the concepts and principles of creating, implementing, and maintaining a service catalog. Walk away with the knowledge needed to build and publish a service catalog for the support organization.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
Facilitated by a faculty member, this one-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.
View the Public Classroom FAQs.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
Location: Virtual Classroom Training HDI will send course access information in a separate email HDI , Virtual Classroom
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045