What drives service level agreements, operational level agreements, underpinning contracts, and support center processes? How can the support center communicate to customers that it is truly customer-focused and genuinely interested in putting the customer first?
A service catalog is critical to establishing what services the support center provides and who provides them. It helps establish and maintain customer expectations—and guides the support team.
This course focuses on the concepts and principles of creating, implementing, and maintaining a service catalog. Walk away with the knowledge needed to build and publish a service catalog for the support organization.