The course is designed to build coaching skills that will improve the coach’s ability to influence others to change their behaviors, actions, and beliefs; and prepare the individual for the KCS Coach Certification exam sold separately by the KCS Academy.
Learn the skills and techniques that will make you an effective coach and improve your other relationships as well. Coaching skills are invaluable and can be used to empower others to be their best, negotiate for change, or even help someone learn to take responsibility. Effective coaching generates improvements in performance and target goals, helps employees take greater ownership and responsibility, develops increased self-awareness, facilitates relationships between people and departments, and helps maximize the value of high cost training.
Coaching is a critical success factor for every Knowledge-Centered Support (KCSSM) adoption. Knowledge-Centered Support, developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. KCS is proven to allow service and support organizations to significantly improve service levels to customers, gain operational efficiencies, and increase the organization’s value to the company through knowledge management. Throughout this course, you will learn how to apply the coaching skills using the context of the KCS Coach.
The KCS Coach Certification program has been developed by the Consortium for Service Innovation and is administered through the KCS Academy. The course is designed to build coaching skills and aid in preparing the individual for the KCS Coach Certification Exam. The certification exam is sold separately by the KCS Academy.
KCS is a Service Mark of the Consortium for Service Innovation