HDI Certified Instructor (HDI-CI)  | Technical Service and Support
 
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HDI Certified Instructor (HDI-CI)


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Certification

During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques.

Training

What You Will Learn

  • Reiterate the corporate overview of HDI
  • Explain the certification standards and certification exam processes
  • Use appropriate instructional strategies and methods
  • Create the optimal learning environment
  • Implement effective presentation techniques
  • Manage classroom challenges

Who Should Attend?

  • Individuals who want teach HDI courses

Course Outline

Unit 1: HDI Certification and Training

  • HDI Overview
  • Certification Standards
  • Certification Exams
  • HDI Courseware
  • Instructor Competencies and Evaluation

Unit 2: Creating a Foundation for Learning

  • Create Optimal Learning Environment
  • Principles of Adult Learning
  • Trainer verses Facilitator

Unit 3: Instructional Methods and Presentation Skills

  • Instructional Methods
  • Presentation Skills
  • Tips for Media Uses
  • Tips for Icebreakers and Energizers

Unit 4: Classroom Management

  • Classroom Management
Calendar

Virtual Classroom

Price: $5995

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training two hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.
Calendar

Public Classroom

Price: $5995

Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

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Onsite

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.
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Certified Instructor Program

HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas (e.g., show actual company reports).
  • Your company controls the training schedule.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.
Date Location Course Member
Price 		Price
6/12 - 6/14/13 Colorado Springs , CO HDI Certified Instructor $5995 $5995 Show class details
9/11 - 9/13/13 Colorado Springs , CO HDI Certified Instructor $5995 $5995 Show class details
11/19 - 11/21/13 HDI , Virtual Classroom HDI Certified Instructor $5995 $5995 Show class details
12/11 - 12/13/13 Colorado Springs , CO HDI Certified Instructor $5995 $5995 Show class details
 

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.


HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description