ITIL Foundation

ITIL Foundation

This course content developed in partnership with MTH Enterprises.

This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.

Maximum class size: 25 students per class

Duration of public and on-site course: 3 days

Prerequisites: There are no prerequisites for this course.

Required study material: Student courseware materials are provided with the course.

Required number of study hours: Course Hours: 17 hours + 6 hours of self-study

Exam: Exam included with the public or on-site course. Exam sold separately for the online course. To purchase the exam voucher, please call [hdidata item="ccphone"/].

Sample exam: There are sample exams provided in the courseware.

Exam syllabi

Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.

ITIL^® and IT Infrastructure Library^® are registered trademarks of the Office of Government Commerce in the United Kingdom and other countries.

Course Overview
Delivery Methods
Course Calendar

What You Will Learn

Service Design — Transform business requirements into strategic solutions
Service Transition — Manage change, risk, and quality assurance
Service Operation — Establish day-to-day business operations and customer expectations

Who Should Attend?

IT professionals who want an understanding of the service lifecycle and processes and are interested in IT service management
IT staff who are actively involved in the provision and support of IT services or have an interest in IT service management best practices
Individuals preparing for the ITIL Foundation certification

Course Outline

Unit 1: ITIL Overview

ITIL History
Components of the ITIL Library
IT Service Management
Organizing for IT Service Management
Technology and Architecture

Unit 2: Service Strategy

Service Strategy Lifecycle Stage
Service Portfolio Management
The Demand Management Process
The IT Financial Management Process

Unit 3: Service Design

Service Design Lifecycle Stage
The Service Catalog Management Process
The Service Level Management Process
The Availability Management Process
The Capacity Management Process
The Information Security
Management Process
The IT Service Continuity
Management Process
The Supplier Management Process

Unit 4: Service Transition

Service Transition Lifecycle Stage
The Change Management Process
The Release and Deployment
Management Process
The Service Asset and Configuration
Management Process
Knowledge Management

Unit 5: Service Operation Functions

Service Operation Lifecycle Stage
The Service Desk Function
The Technical Management Function
The Application Management Function
The IT Operations Management Function

Unit 6: Service Operation Processes

The Event Management Process
The Incident Management Process
The Request Fulfillment Process
The Access Management Process
The Problem Management Process

Unit 7: Continual Service Improvement

Continual Service Improvement
Lifecycle Stage

Calendar

Public Classroom

Member Price: $1,395 | Price: $1,495

Facilitated by a faculty member, this two-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

Maintain adequate coverage in your support center by staggering training dates.
Focus on learning by being out of the office.
Structured discussions facilitate networking and learning from real-world experiences.
To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

Add to Cart

Online Course

Member Price: $325 | Price: $350

Online, self-paced training allows student to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes about 14-18 hours to complete.

Learn virtually anytime, anyplace, and at any pace.
Online training is the most cost effective means for employees to achieve certification particularly for companies with remote employees or multiple office locations.
Ramp up employees quickly. Courses can be activated in as short as 24 hours.

Once registered for an online course, you have 12 weeks to access the course. A 28-day extension is available for an online course for a fee of $50. Contact the HDI Customer Care Center at 800.248.5667.

View the Online Course Demo to learn more about the self-paced learning option.

View the Online Course FAQs.

Exam sold separetly with this delivery method. Certification exams are taken at Pearson-Vue testing centers with an exam voucher. Purchase an exam voucher.

Onsite

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points.
Save money. With groups of eight or more, this option is often more cost effective.
To learn more about this program, contact an account manager or call 1.800.248.5667.

Date	Location	Course	Member Price	Price
6/6 - 6/8/12	Washington, DC	ITIL® Foundation	$1395	$1495	ITIL® Foundation Jun 06, 2012 - Jun 08, 2012 8:00 AM - 5:00 PM Location: TBD Washington, DC Full Course Description Course cancellation policy
10/10 - 10/12/12	Denver, CO	ITIL® Foundation	$1295	$1395	ITIL® Foundation Oct 10, 2012 - Oct 12, 2012 8:00 AM - 5:00 PM Location: TBD Denver, CO Full Course Description Course cancellation policy Price shown above includes a $100 Early Bird discount that will expire on August 30, 2012.
Price shown above includes a $100 Early Bird discount that will expire on August 30, 2012.

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description