ITIL® v3 Lite | Technical Service and Support

ITIL® v3 Lite

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Member price: $29
List price: $29

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The ITIL v3 Lite online course is a convenient first step towards an understanding of the ITIL v3 best practices framework. ITIL v3 introduced the service lifecycle model and builds on the ITIL v2 process model.

This cost-effective course provides participants with an awareness and understanding of the ITIL v3 best practice framework and its value to the business.

Course Overview
Delivery Methods
Course Calendar

What You Will Learn

A high level understanding of:

ITIL and IT service management best practices in the context of service improvement and IT service excellence
ITIL’s purpose and impact to the IT department and overall business
Reasons to adopt ITIL
How to align IT strategy with business goals and expectations

Who Should Attend?

Anyone who needs to be introduced to the key concepts and vocabulary of ITIL v3
Technical or business staff who are responsible for technology or process development/ deployment or who have an interest in IT service management

Course Outline

Module 1: Introducing ITIL

Learning Overview and Objectives
ITIL Defined
Best Practices Framework

Module 2: Putting ITIL to Work

ITIL Lifecycle Stages
Service Strategy
Service Design
Service Transition
Service Operation

Module 3: ITIL Core Review

Test Your Knowledge
Conclusion
What’s Next?

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Online Course

Member Price: $29 | Price: $29

Online, self-paced training allows student to train at their own speed, permitting them to concentrate on areas of specific need. Students can train from any computer with Internet access, and the course takes about 2-4 hours to complete.

Learn virtually anytime, anyplace, and at any pace.
Online training is the most cost effective means for employees to achieve certification particularly for companies with remote employees or multiple office locations.
Ramp up employees quickly. Courses can be activated in as short as 24 hours.

Once registered for an online course, you have 12 weeks to access the course. A 28-day extension is available for an online course for a fee of $50. Contact the HDI Customer Care Center at 800.248.5667.

View the Online Course Demo to learn more about the self-paced learning option.

View the Online Course FAQs.

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Onsite

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points.
Save money. With groups of eight or more, this option is often more cost effective.
To learn more about this program, contact an account manager or call 1.800.248.5667.

Date Location Course Member
Price Price

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description