Online Course FAQs


  1. How long do I have to complete my exam?

    You are given seventy-five (75) minutes to complete the online exam.

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  2. Can I start my exam, take a break, and finish it later?

    No. Once the exam begins, the timer starts immediately. Should you take a break during the exam the timer will continue to count down.

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  3. How long do I have to complete my course?

    You have twelve (12) weeks from receipt of payment in which to complete the course. You have full access to the course for the entire twelve (12) weeks, allowing you to set your own self-study pace.

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  4. Can I retake my exam if I don’t pass?

    Yes. Each retake costs $99 and extends your time by four (4) weeks. You may purchase as many retakes as you need.

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  5. Can I extend my course/exam after it expires?

    Yes. You may purchase a four-week extension for your course or exam for $50 each.

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  6. How can I prove that I've finished my course?

    Contact the Customer Care Center at 1.800.248.5667 or support@thinkhdi.com and request an electronic <b>Certificate of Completion</b>, which will be e-mailed to you.

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  7. Does my certification expire?

    HDI certifications do not expire. However, due the changing nature of the industry and the evolution of best practices and standards, we highly recommend becoming re-certified once every two years.

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  8. Does HDI provide practice tests?
    Yes, please visit the Practice Tests page to see the list of courses for which practice tests are available.
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  9. How can I receive a copy of the standards?
    HDI Members can download any standard from our website for free; non-members can purchase standards. To see the list of available standards, please visit the Certification Standards page.
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  10. What browsers can I use when completing an online course?

    Currently, HDI only supports Internet Explorer versions 6 through 9. We cannot guarantee full functionality on other browsers (e.g., Firefox, Safari, etc.).

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  11. Can I take online courses on a Mac?

    While some users have reported being able to use alternate operating systems, we do not support any operating systems other than Windows at this time.

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  12. Is there someone I can call for help?

    Yes, if you experience any difficulties, you can contact the Customer Care Center for assistance. We can be reached via e-mail at support@thinkhdi.com or by phone at 1.800.248.5667. Please note that we are open from 9 a.m. to 7 p.m. ET, Monday through Friday, excluding all major holidays. Any emails or phone messages received after normal operating hours will be addressed on the following business day.

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  13. Is there a discount when purchasing multiple online courses?

    Please contact your area's account manager for details on discounts and group rates.

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  14. What are the technical requirements?

    HDI's online courses are best viewed in Microsoft Internet Explorer versions 6 through 9. Online courses use Adobe Flash Player, Sun Java, and Microsoft Windows Media plug-in technologies. To view all course material, plug-ins must be installed and active.

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  15. Do I need to create a student profile to access HDI online training?

    Yes, new users must create a student profile prior to purchasing a course. You will receive an e-mail with your login and password credentials.

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  16. What is included with my course registration?

    All course prices include the online training course and certification exam. Practice tests must be purchased separately.

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  17. How long is a course registration active?

    Online certification course registrations are active for twelve (12) weeks from the time the course is activated by HDI. Non-certification course registrations (e.g., ITIL Lite) may have shorter active periods.

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  18. How do I contact HDI for support?

    HDI provides support through the following channels:

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Need a solution for training many people in multiple locations?

HDI's online training is the answer.