You are given seventy-five (75) minutes to complete the online exam.
No. Once the exam begins, the timer starts immediately. Should you take a break during the exam the timer will continue to count down.
You have twelve (12) weeks from receipt of payment in which to complete the course. You have full access to the course for the entire twelve (12) weeks, allowing you to set your own self-study pace.
Yes. Each retake costs $99 and extends your time by four (4) weeks. You may purchase as many retakes as you need.
Yes. You may purchase a four-week extension for your course or exam for $50 each.
Contact the Customer Care Center at 1.800.248.5667 or email@example.com and request an electronic <b>Certificate of Completion</b>, which will be e-mailed to you.
HDI certifications do not expire. However, due the changing nature of the industry and the evolution of best practices and standards, we highly recommend becoming re-certified once every two years.
Currently, HDI only supports Internet Explorer versions 6 through 9. We cannot guarantee full functionality on other browsers (e.g., Firefox, Safari, etc.).
While some users have reported being able to use alternate operating systems, we do not support any operating systems other than Windows at this time.
Yes, if you experience any difficulties, you can contact the Customer Care Center for assistance. We can be reached via e-mail at firstname.lastname@example.org or by phone at 1.800.248.5667. Please note that we are open from 9 a.m. to 7 p.m. ET, Monday through Friday, excluding all major holidays. Any emails or phone messages received after normal operating hours will be addressed on the following business day.
Please contact your area's account manager for details on discounts and group rates.
HDI's online courses are best viewed in Microsoft Internet Explorer versions 6 through 9. Online courses use Adobe Flash Player, Sun Java, and Microsoft Windows Media plug-in technologies. To view all course material, plug-ins must be installed and active.
Yes, new users must create a student profile prior to purchasing a course. You will receive an e-mail with your login and password credentials.
All course prices include the online training course and certification exam. Practice tests must be purchased separately.
Online certification course registrations are active for twelve (12) weeks from the time the course is activated by HDI. Non-certification course registrations (e.g., ITIL Lite) may have shorter active periods.
HDI provides support through the following channels:
Need a solution for training many people in multiple locations?
HDI's online training is the answer.