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November 9-11, 2009
Hyatt Regency Crystal City
Washington, D.C.


Reserve three days in November to drill into the hottest topics affecting service management professionals. Intense, hands-on workshops facilitated by industry experts provide you with in-depth knowledge, templates, and tools. Network and share experiences with your peers as you learn how to enhance your service management operations.


June 1-4, 2009
Key Bridge Marriott
Arlington, Virginia (Metro Washington, DC)


Summer Training Event




March 16-19, 2010
Rosen Shingle Creek Hotel
Orlando, FL


On March 16-19, over 3000 technical service and support professionals, managers, directors, and executives will converge in Orlando Florida at the Rosen Shingle Creek Hotel for the premier event in the technical support industry. Register now to secure your spot in the world’s largest and most innovative industry event for technical service and support professionals.





Where Participation Takes Shape and Ideas Take Hold




Where Participation Takes Shape and Ideas Take Hold. Join an elite peer group of senior-level IT support professionals. HDI Forums are strategic groups of leaders who meet several times per year to network, exchange ideas, discuss support center issues and challenges, and share benchmarking ideas with peers who work in similar industries or share similar responsibilities.
Cherwell

GWI Software