2010 Service Management Conference & Expo

Intercontinental Miami
Miami, Florida
October 6-8, 2010

IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help your meet the service demands of your business.

HDI Presenting at Service Management Expo

Join HDI at the Service Management Expo
September 21-22, 2010
Birmingham NEC, UK

Forum Events

Where Participation Takes Shape and Ideas Take Hold. Join an elite peer group of senior-level IT support professionals. HDI Forums are strategic groups of leaders who meet several times per year to network, exchange ideas, discuss support center issues and challenges, and share benchmarking ideas with peers who work in similar industries or share similar responsibilities.

RoadShow

Toronto | LA | Atlanta

We’re Bringing the Best to You

HDI is bringing four of the most popular sessions from our 2010 World Conference directly to you. These informative, in-depth sessions will inspire your IT service and support team to provide exceptional support services.

Service and Support Training

The four HDI courses held in conjunction with each conference teach valuable best practices, processes, and leadership skills required for success in specific service and support roles.

2011 Annual Conference & Expo

March 29 - April 1, 2011
The Palazzo at the Venetian
Las Vegas, NV
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2010 Annual Conference & Expo

March 16-19, 2010
Rosen Shingle Creek Hotel
Orlando, FL