2016 Analyst of the Year Award Winner
Siobhan Tate, Charles Schwab
Representing the HDI Austin local chapter and the Central region
Siobhan Tate attended the University of Central Florida in 2011 where she majored in Management Information Systems. While in college, she had an internship at Florida Hospital working with a Senior DBA but spent the majority of her time providing technology support for the Florida Hospital employees.
Siobhan moved to Austin in 2013 where she began as a contractor for Charles Schwab’s National Service Desk (NSD), the Company’s internal technology support organization. About a year into her contract assignment, Siobhan was offered and accepted an employee position with Charles Schwab as a Tier 1 Support Analyst. Siobhan provides remote support for the 19,000+ end users at Charles Schwab in areas that include desktop applications, hardware, network connectivity, and telephony. She also manages the NSD’s schedules and provides back up support for our Metrics Analyst.
As an HDI Analyst of the Year Award nominee, Siobhan was selected from five finalists, representing each of the HDI local chapter regions.
View video of the 2016 finalists and award winners.
Analyst of the Year Award Application
HDI introduced the Analyst of the Year Award in 2004. Each year, HDI works jointly with the local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's four local chapter areas are invited to participate in the Analyst of the Year Award festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner's conference registration.
The deadline to submit a nominations for the Analyst of the Year award is October 31.
Nominate someone for this award
Guidelines and criteria for the Analyst of the Year Award
Past Award Winners
2015 - Andrew Hedman, Solar Turbines
2014 - Luke Keultjes, Lifeway Christian Resources
2013 - James Edmison, Qualcomm, Inc.
2012 - Tiffany Mills, EmblemHealth
2011 - Elio Irizarry, Visiting Nurse Service of New York
2010 - Michael Yon, Southeast Corporate Federal Credit Union
2009 - Minaz Jiwa, WorkSafe BC
2008 - Ruben Canales, Technisource, a subsidiary of Spherion
2007 - Bimpe Oyelese, World Bank
2006 - Sheri Robertson, Alston & Bird
2005 - Frank Hartnagel, Progress Energy Service Company
2004 - Micheal Rodgers, BayCare Health System
For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127 or your HDI local chapter.