2016 Desktop Support Technician of the Year Award Winner
Nicole Sladick, The Hartford
Representing the HDI Connecticut local chapter and the Northeast region
is a Desktop Support Technician for The Hartford. She began her career at The Hartford
just shy of 18 years ago as a Subrogation Specialist and later moved into several
different roles within the Claims organization. By early 2001, Nicole began feeling
as if she wanted more; as if the job duty she was tasked with at the time was not
what excited her. Not wanting to leave the Hartford, Nicole engaged her manager,
and they worked to move her to a role that better suited her career interests. The
resulting change in job duties proved to be an excellent fit and the technician
role has inspired her to do her best every single day.
Although she is equipped with certifications from Microsoft and holds an ITIL professional
designation, Nicole has learned most of what she knows from her own personal research,
peers and on the job training. She has worn many hats while in her role as a Desktop
Support Technician; in addition to performing regular day to day Tech duties, she
has also served as Tech Lead and Mentor for her team, as a Project Manager, and,
at present, Nicole acts as the Business Liaison between one of the companies top
priority organizations and the IT department. In 2016, Nicole was selected to participate
in The Hartford’s Launching Leaders program, an accelerated leader development program
that works to develop individual contributors into Managers.
You will often hear Nicole say, “I love my life!” While this sentiment is a credit
to her husband, her two teenage daughters, and to a huge network of family and friends,
it is also a credit to the meaningful career she has forged with The Hartford. Nicole
is relentless in her constant pursuit of ways to work smarter, establish stronger
customer relationships, and provide top service-a quality that is exemplified by
her years of service.
As a Desktop Support Technician of the Year Award nominee, Nicole was selected from
five finalists, representing five of the HDI local chapter regions.
View video of the 2016
finalists and award winners.
Desktop Support Technician of the Year Award Application
The Desktop Support Technician of the Year Award was introduced in 2011. Each year,
HDI works jointly with the local chapters to identify and recognize the industry’s
top desktop support technician. Desktop technicians nominated at the local chapter
level have an opportunity to compete with their peers locally, regionally, and globally
for this prestigious award.
Each nominator presents to the local chapter a personal business profile of the
nominee, including specific attributes that demonstrate the nominee’s understanding
of industry standards, commitment to excellent service, and record of consistently
exceeding performance objectives.
The winners from each of HDI's five local chapter regions are invited to the HDI
Annual Conference & Expo, where the winner of the Desktop Support Technician
of the Year Award will be announced. Robert Half Technology, the premier sponsor, provides each
regional winner with one conference registration package.
The deadline to submit a nomination for the Desktop Support Technician of the Year
Award is October 31.
Nominate someone for this award
and criteria for the Desktop Technician of the Year Award
Past Award Winners
2015 - Jon Hess, PepsiCo
2014 - Ron Remon, Tampa Electric Company
2013 - Scott Robinson, NASCO
2012 - Susan Lawrence, Baker Hughes
For more information on this award or the nomination process, contact
Kerri Kramer at 719.955.8127.