2015 Manager of the Year Award Winner
Chris Meadows, Lowe's Companies
Chris Meadows is the senior IT support manager responsible for the Lowe’s IT Service Desk - Service Solutions team. This team of twenty-five professionals maintains ownership for departmental quality, knowledge, customer advocacy, and analytics programs. This high-performing team also supports service desk tools, including the ACD, IVR, knowledge base, reporting, quality monitoring, and workforce management systems. These programs and services enable the Lowe’s IT Service Desk to effectively support 2.3 million contacts per year from 250,000 store employees in 1,836 locations in the United States, Canada, and Mexico, plus 10,000 corporate employees and more than forty distribution centers.
Chris joined Lowe’s Companies in 2010 as a lead support analyst responsible for supervising ITSD floor operations. He accepted the role of IT support operations manager in 2012. Chris introduced, gained buy-in, and launched the adoption of both quality assurance and Knowledge-Centered Support (KCS) programs across the IT Service Desk. His focus on adopting industry best practices and methodologies for continuous improvement led to significant service enhancements across the department.
Chris has more than fourteen years of service desk leadership experience and sixteen years of overall experience in the IT support industry. In addition to being both a certified HDI Support Center Director, Chris possesses ITIL Foundations and KCS Foundations certifications, as well as a professional certification in organization development. He is a member of the HDI Charlotte local chapter.
View videos of the 2015 finalists and award winners.
Manager of the Year Award Application
Ultimately, leadership is about doing the things that drive action, get results, and improve performance. It is the ability to influence and motivate others, and provide the tools and environment that allow others to make the best contribution towards the attainment of goals. A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. They might not set out to be a leader, but they become one by the quality of their actions and the integrity of their intent.
The Manager of the Year Award acknowledges and honors a service and support manager who has excelled at supporting any or all IT services within their organization. Through this award program, HDI seeks to recognize prominent professionals who most clearly demonstrate the ability to serve and advance information technology within their industry. The Manager of the Year Award winner is announced each year at the HDI Annual Conference & Expo, and is entitled to attend an HDI Forum meeting of his/her choice.
Nominations for the award must be submitted by October 31.
Nominate a manager for this award
Guidelines and criteria for the Manager of the Year Award.
This Year's Award Finalists
Congratulations to the 2015 finalists for the Manager of the Year Award!
- Al Batten, Coca-Cola Bottling Co.
- Bruce Lebitz, American Water
- Chris Meadows, Lowe's
Past Award Winners
2014 - Todd Neffenger, The Ohio State University Wexner Medical Center
2013 - Linda Toro, Fish & Richardson, P.C.2012 - Mike Mercer, Southwest Airlines
2011 - George Reichert, Parker Hannifin Corportation
2010 - Cheryl Force, Monsanto