2016 Manager of the Year Award Winner
Marie DiRuzza, Worcester Polytechnic Institute
Marie DiRuzza is an experienced IT support center and IT Service Management (ITSM) leader specializing in the delivery of IT services in a University setting. In her current role as Director of IT Service & Support at Worcester Polytechnic Institute (WPI), she provides leadership for all IT Service and Support functions within Information Technology Services (ITS), including: ITS Helpdesk, Desktop Support and Content, Communications and Training.
She works with area supervisors and ITS executive leadership to define support services strategy, ensure operational efficiency, and oversee continuous improvement efforts. Her talented team of eleven IT support professionals and about 45 student staff are committed to effective service delivery, customer service excellence, and productivity enablement of the campus community through effective use of technology.
Responsible for managing the multi-year IT Service Management (ITSM) project, she has led implementation efforts for Incident/Service Request, Change Management, Service Catalog/Portal, Knowledge Management and Asset Management using Cherwell CSM at WPI. Marie has been a leader in the IT support industry for over 12 years, serving as VP of Programs and then President of the HDI New England Chapter, Chairperson of the Cherwell NorthEast Users Group, and SIGMaster for NERComp (an EDUCASUE affiliate). She holds a bachelor’s degree in Mathematics and the following industry certifications: Project Management (WPI CPE), ITIL Foundations v3, HDI Help Desk Manager, and Center for Creative Leadership LDP.
View the video of the 2016 finalists and award winner.
Manager of the Year Award Application
Ultimately, leadership is about doing the things that drive action, get results, and improve performance. It is the ability to influence and motivate others, and provide the tools and environment that allow others to make the best contribution towards the attainment of goals. A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. They might not set out to be a leader, but they become one by the quality of their actions and the integrity of their intent.
The Manager of the Year Award acknowledges and honors a service and support manager who has excelled at supporting any or all IT services within their organization. Through this award program, HDI seeks to recognize prominent professionals who most clearly demonstrate the ability to serve and advance information technology within their industry. The Manager of the Year Award winner is announced each year at the HDI Annual Conference & Expo.
Nominations for the award must be submitted by October 31.
Nominate a manager for this award
Guidelines and criteria for the Manager of the Year Award.
Past Award Winners
2015 - Chris Meadows, Lowe's Companies
2014 - Todd Neffenger, The Ohio State University Wexner Medical Center
2013 - Linda Toro, Fish & Richardson, P.C.2012 - Mike Mercer, Southwest Airlines
2011 - George Reichert, Parker Hannifin Corportation
2010 - Cheryl Force, Monsanto