HDI Service Improvement Award

2016 Service Improvement Award Winner

CGI Federal CGI Federal

CGI is in the business of satisfying clients. For 40 years, they’ve partnered with U.S. defense, civilian, and intelligence agencies to support their mission-essential needs at every stage of the program, product, and business lifecycle. As a global leader in IT, they deliver end-to-end solutions in application and technology management, systems integration and consulting, business process management and services, advanced engineering and technology services, and operational support services. Their proven capabilities in high-demand areas include biometrics, citizen services, cloud computing, cybersecurity, data exchange, health IT, sustainability and open government. CGI has approximately 65,000 employees in 40 countries.

Learn more about CGI Federal's improvement initiative 



Service Improvement Award Application

HDI Service Improvement Award

The Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. There is no limit to the scope of the award beyond service improvement, which could include improved internal process efficiencies or improvements in service quality and the customer experience. The improvement strategy could be based on a published methodology or framework, or it could be a result of innovation within the organization.

The deadline for submissions for the Service Improvement Award is June 30. This award is presented at the annual FUSION Conference in the fall.

Begin the application process

Read the award guidelines and criteria.

For more information on this award or the nomination process, contact us at Awards@ThinkHDI.com.


2016 Award Finalists 

Congratulations to all of the 2016 Service Improvement Award finalists:

Blackbaud, Inc.

CGI Federal

Farm Credit Mid-America


Past Award Winners

2015 | Spectrum Health

2014 | University of California, Davis