HDI Team Certified Award Recipients

HDI would like to congratulate each of the businesses and organizations listed below for their incredible achievement of becoming HDI Team Certified! Our sincere compliments for a job well done, teams!

Thinking about applying for the HDI Team Certified Award for your team? You should!

Not only does the HDI Team Certified Award offer your team recognition for all of their efforts to become certified, but it serves as a way to outwardly proclaim your team’s awesomeness to the other departments and your company as a whole!

You may apply for this award for each year that your technical service and support teams meet the requirements.


Recipients


4

407 ETR Service Desk

407 ETR

HDI Team Certified
2012


Service Desk

407 ETR

HDI Team Certified
2016, 2015, 2014, 2013



A

ABC Financial Desktop Services

ABC Financial Services

HDI Team Certified
2014


ABC Financial Service Desk

ABC Financial Services

HDI Team Certified
2015


Desktop System Services

ABC Financial Services

HDI Team Certified
2013


IT Service Desk

Alfa Mutual Insurance

HDI Team Certified
2016


Allstate Tech Support Ctr - Global Leaders

Allstate Insurance Company

HDI Team Certified
2014


ATSC Business Process Concultants

Allstate Insurance Company

HDI Team Certified
2014


IT Support Department

American Academy of Family Physicians

HDI Team Certified
2013


IT Service Desk

American Federation of Teachers

HDI Team Certified Pinnacle of Excellence
2016


SASDesk

American Federation of Teachers

HDI Team Certified
2012


Change/Problem Management Team

American Fidelity

HDI Team Certified
2015


Support Center

American Fidelity

HDI Team Certified
2015


Workstation Services

American Fidelity

HDI Team Certified
2015


Technology Service Desk

American Heart Association

HDI Team Certified
2013


GTS

Ameritas IT

HDI Team Certified
2017


Service Desk

Androïde

HDI Team Certified
2016


Support Services

Aplifi

HDI Team Certified
2013


CIS Help Desk

ARI

HDI Team Certified
2015


Client Information Systems Help Desk

ARI

HDI Team Certified
2014


IS&T Service Desk

Arkema, Inc.

HDI Team Certified
2013


Gallagher Tech Services Ent Support Ctr

Arthur J. Gallagher & Co.

HDI Team Certified
2015


ITS Help Desk

Asante Health System

HDI Team Certified
2015, 2012


Aspen Skiing Company IT Support Center

Aspen Skiing Company

HDI Team Certified
2015


Aspen Skiing Company Support Center

Aspen Skiing Company

HDI Team Certified
2014, 2013


Centrum Wsparcia Technicznego

Atos

HDI Team Certified
2015


AVB Tech Help Support Center

AvalonBay Communities Inc.

HDI Team Certified
2014


AVB Tech Help Team

AvalonBay Communities Inc.

HDI Team Certified
2016, 2015


Axia Network Operations Centre

Axia SuperNet Ltd.

HDI Team Certified
2014



B

First Call

B/E Aerospace

HDI Team Certified
2014


Technical Support

Barrister Global Services Network, Inc

HDI Team Certified
2014


IT Service Desk

Best Western International

HDI Team Certified
2013


Bosselman IT Help Desk

Bosselman Administrative Services Inc.

HDI Team Certified
2015


Information Technology Solution Center

Bowdoin College

HDI Team Certified Pinnacle of Excellence
2016


BTS Service Desk

Bridgepoint Education

HDI Team Certified
2012


Support Center

Buchanan Technologies

HDI Team Certified
2016, 2015, 2014


IT Help Desk

Butler University

HDI Team Certified
2016



C

Def Travel Manag Office Travel Assis Ctr

CACI International Inc.

HDI Team Certified
2013


DOJ - CRM - ITSD

CACI International Inc.

HDI Team Certified
2016


Cadence Health Service Desk

Cadence Health

HDI Team Certified
2014


CREB® Help Desk

Calgary Real Estate Board

HDI Team Certified
2014, 2013, 2012


IT Service Desk

California St Teachers Ret Syst

HDI Team Certified
2014


Calvin IT Service Desk

Calvin College

HDI Team Certified
2014


IT Problem Managment

Campus Inf Tech And Educational Services

HDI Team Certified
2014


CNL - IT Service Delivery

Canadian Nuclear Laboratories Limited

HDI Team Certified
2015


Fleet Support Center - Burlington

Canon Solutions America

HDI Team Certified
2015


Solutions Support Center - Burlington

Canon Solutions America

HDI Team Certified
2015


Solutions Support Center - Itasca

Canon Solutions America

HDI Team Certified
2015


Cargill's Wichita Shared Service Center

Cargill Meat Solutions

HDI Team Certified
2015


Carilion Technology Service Center

Carilion Technology Service Group

HDI Team Certified
2014


TGI Friday's IT Business Support

Carlson Restaurants

HDI Team Certified
2013


TOCC

Cars.com

HDI Team Certified
2015


IT Service Desk

CB Richard Ellis

HDI Team Certified
2015


CCSU ITS

Central Connecticut State University

HDI Team Certified
2014


FAA Customer Service Center

Chickasaw Nation Industries

HDI Team Certified
2015


IT Service Desk

Children's Hospital Medical Center of Akron

HDI Team Certified
2016, 2014


Service Desk

City of Boroondara

HDI Team Certified
2016, 2015, 2014, 2013


City of Garland IT Support Services

City of Garland

HDI Team Certified Pinnacle of Excellence
2016


Support Services

City of Garland

HDI Team Certified
2015, 2014


DoIT Service Center

City of Pasadena

HDI Team Certified
2016


City of Tampa Service Support

City of Tampa Technology and Innovation

HDI Team Certified
2016


ComIT Support Center

City of Virginia Beach

HDI Team Certified
2013


Service and Support

Classworks

HDI Team Certified
2015


The HUB

Clayton State University

HDI Team Certified
2013


Helpdesk

Coast Capital Savings Credit Union

HDI Team Certified
2016


Commonwealth Service Desk

Commonwealth Office of Technology

HDI Team Certified
2015


Community IT Help Desk

Community IT Innovators

HDI Team Certified
2015


IT Helpdesk

CORT

HDI Team Certified
2013


DoIT Service Desk

Creighton University

HDI Team Certified
2014


IT Service Desk

CSAA Insurance Group

HDI Team Certified
2014


CSI

CSI

HDI Team Certified
2014


Classworks Service and Support

Curriculum Advantage, Inc.

HDI Team Certified
2014


Classworks Service and Support Group

Curriculum Advantage, Inc.

HDI Team Certified
2013


Campus Service Desk

Custom Computer Specialists

HDI Team Certified
2016, 2015


SDDC Systems Response Center

CWS

HDI Team Certified
2013


Sapporo Support Center

Cybozu, Inc.

HDI Team Certified
2016



D

US GSA ServiceDesk provided by DSFG

Dell Services Federal Government

HDI Team Certified
2015


ITS SC Service Desk

Deloitte Australia

HDI Team Certified
2016


ITS Service Centre - Service Desk

Deloitte Australia

HDI Team Certified
2015


ITS Service Desk

Deloitte Australia

HDI Team Certified
2012


National ITS SC Service Desk

Deloitte Australia

HDI Team Certified
2017


Service Desk

Detroit Water and Sewerage Department

HDI Team Certified
2015


Benelux Service Desk

DHL International

HDI Team Certified
2013


Digital Arts Consumer Support Center

Digital Arts Inc.

HDI Team Certified
2015


Atwater Service Desk

Dole Packaged Foods

HDI Team Certified
2013


Dorsey Technical Support Center

Dorsey & Whitney

HDI Team Certified
2016


DuPont Sustainable Solutions

DuPont Sustainable Solutions

HDI Team Certified
2016


Computing & Technology Services Help

Duquesne University

HDI Team Certified
2014


CTS Help Desk

Duquesne University

HDI Team Certified
2015



E

USPS MTSC Network Operations

ECS Federal, LLC

HDI Team Certified
2015


USPS MTSC Network Operations Application Support

ECS Federal, LLC (Norman)

HDI Team Certified Pinnacle of Excellence
2016


Information Services Help Desk

Educational Employees Credit Union

HDI Team Certified
2015


System Operations

Educational Employees Credit Union

HDI Team Certified
2015


Information Technologies Help Desk

El Paso County Government

HDI Team Certified
2013


Technical Support Team Leads

Ellie Mae

HDI Team Certified Pinnacle of Excellence
2016


Ellie Mae Tier 1 Support

Ellie Mae Inc.

HDI Team Certified Pinnacle of Excellence
2016


Erickson Living IT Service Desk

Erickson Living

HDI Team Certified
2012


Customer Support Services

Ernest Health

HDI Team Certified
2016


Customer Support Services (CSS)

Ernest Health

HDI Team Certified
2015, 2014


Exchange Bank Help Desk

Exchange Bank

HDI Team Certified
2015, 2013
HDI Team Certified Pinnacle of Excellence
2016

F

IT Service Desk

Fairfax County Public Schools

HDI Team Certified
2012


BTT Service Desk

Farm Credit Mid-America

HDI Team Certified
2015


FCG Help Desk

FCG, Inc.

HDI Team Certified
2015


FCG Services

Fields Consulting Group

HDI Team Certified
2014


IT Service Desk

First American Corporation

HDI Team Certified
2016


Desktop Support Team

First American Financial Corp

HDI Team Certified
2015


Title Application Support Desk

First American Financial Corp

HDI Team Certified
2015


Desktop Support

First American Title

HDI Team Certified
2016


IT End User Support

First Interstate Bank

HDI Team Certified
2015


Enterprise Service Desk

Fiserv - Norcross, GA

HDI Team Certified
2014


Client Tech Support-Galaxy Product Line

Fiserv - Troy, MI

HDI Team Certified Pinnacle of Excellence
2016


Fiserv/Galaxy

Fiserv - Troy, MI

HDI Team Certified
2015, 2013, 2012


IST Service Desk

Floyd Medical Center

HDI Team Certified
2016


FBISD Customer Service Center

Fort Bend ISD

HDI Team Certified
2016


FBISD Student Information System

Fort Bend ISD

HDI Team Certified
2015


FBISD Supplemental Student Information

Fort Bend ISD

HDI Team Certified
2015


FBISD Training & Student Information

Fort Bend ISD

HDI Team Certified
2015


IT Customer Service Center / FBISD

Fort Bend ISD

HDI Team Certified
2015


Franklin College OIT Helpdesk

Franklin College Office of Info Tech

HDI Team Certified
2015


FTSI IT Service Desk

FTSI

HDI Team Certified
2013, 2012


Field Support Team

Fulton Financial Corporation

HDI Team Certified
2016



G

Gables IT Support Center

Gables Residential

HDI Team Certified
2016


Gables Residential Support Center

Gables Residential

HDI Team Certified
2013


Garmin IT Help Desk

Garmin Ltd.

HDI Team Certified Pinnacle of Excellence
2016


Garmin Service Desk

Garmin Ltd.

HDI Team Certified
2016


Medicare Cust Assist RE: Eligib (MCARE)

GDIT

HDI Team Certified
2014


ITS Support Center

George Mason University

HDI Team Certified Pinnacle of Excellence
2016


Academic Technologies Solutions Center

George Washington University

HDI Team Certified
2015


Canada Helpdesk

GFS Canada

HDI Team Certified
2016


GFS Canada Heldesk

GFS Canada

HDI Team Certified
2014


GFS Canada Helpdesk

GFS Canada

HDI Team Certified
2015


Support Improvement in Quality Plan Team

GMO CLOUD K.K.

HDI Team Certified
2016


Graham Service Desk

Graham

HDI Team Certified Pinnacle of Excellence
2016


Information Technology Service Desk

Great Lakes Water Authority

HDI Team Certified
2016


Greenberg Traurig Helpdesk

Greenberg Traurig

HDI Team Certified
2016, 2015, 2014


Service Desk Grupo Ultra

Grupo Ultra

HDI Team Certified
2015



H

Field Dispatch Center

Harris Corporation

HDI Team Certified
2013


Capital Division Service Desk

HCA Healthcare Inc

HDI Team Certified
2016, 2015, 2013


Customer Care Center

HDI

HDI Team Certified
2015, 2014, 2013


HDI Customer Care Center

HDI

HDI Team Certified
2012


HDI

HDI Brasil

HDI Team Certified
2013


Tokyo Service Center

HDI-Japan

HDI Team Certified
2016


HCP Customer Support Desk "CSD"

HealthCare Partners Medical Group

HDI Team Certified
2015


Home Instead Technical Support

Home Instead Senior Care

HDI Team Certified Pinnacle of Excellence
2016


KCS Promotion Team

HOWCOM CO,.LTD.

HDI Team Certified Pinnacle of Excellence
2016


Huron Consulting Group

Huron Consulting Group

HDI Team Certified
2016


Huron IT Service Desk

Huron Consulting Group

HDI Team Certified
2014


IT Service Desk

Huron Consulting Group

HDI Team Certified
2015


IT Suport

Huron Consulting Group

HDI Team Certified
2016



I

Ideal Integrations Infrastructure Services

Ideal Integrations

HDI Team Certified
2014


Ideal Integrations Network Operations Ctr

Ideal Integrations

HDI Team Certified
2015


Ideal Integrations Service Desk

Ideal Integrations

HDI Team Certified
2015


Campus Support

Infinite Campus

HDI Team Certified
2016, 2014


Campus Support Team

Infinite Campus

HDI Team Certified
2013


Labor & Industry Helpdesk

InspiriTec

HDI Team Certified
2014
HDI Team Certified Pinnacle of Excellence
2016
Pennsylvania Labor & Industry Helpdesk

InspiriTec

HDI Team Certified
2015


Pennsylvania State Police Helpdesk

InspiriTec

HDI Team Certified
2015, 2014, 2013
HDI Team Certified Pinnacle of Excellence
2016
Insynq Support

Insynq, Inc.

HDI Team Certified
2012


Invacare User Support Team

Invacare Corp

HDI Team Certified
2013


User Support Team

Invacare Corp

HDI Team Certified
2014


ManagedIron

IronEdge Group

HDI Team Certified Pinnacle of Excellence
2016



i

itelligence USA Service Desk

itelligence

HDI Team Certified
2013



J

IT Technical Support Services

J. Paul Getty Trust

HDI Team Certified
2015


ITS Help Desk

J. Paul Getty Trust

HDI Team Certified Pinnacle of Excellence
2016


Support Services

JE Dunn Construction

HDI Team Certified
2013


Jefferson Radiology Support Desk

Jefferson Radiology

HDI Team Certified
2015


Business Technology Services

JLL

HDI Team Certified
2015


Desktop Support

Johnson & Wales University

HDI Team Certified Pinnacle of Excellence
2016


IT Field Services

Johnson & Wales University

HDI Team Certified
2014


IT Service Desk

Johnson & Wales University

HDI Team Certified
2014


Technical Help Desk

Johnson County Community College

HDI Team Certified
2013



K

GMCR IST Service Center

Keurig Green Mountain

HDI Team Certified
2013


Desktop Support

K-Love & Air1 Radio

HDI Team Certified
2014


DISA SMC Ogden

Knight Point Systems, LLC

HDI Team Certified
2012


USCG Application Support

Knight Point Systems, LLC

HDI Team Certified
2014


IT Service Desk

Knowledge Universe

HDI Team Certified
2013


Service Desk

Koch Business Solutions

HDI Team Certified
2015



L

Customer Service Center

Legislative Data Center

HDI Team Certified
2015


LDC Field Service Division

Legislative Data Center

HDI Team Certified
2016


LDC Service Center

Legislative Data Center

HDI Team Certified
2016


Office of Legislative Counsel

Legislative Data Center

HDI Team Certified
2013


Service Center

Legislative Data Center

HDI Team Certified
2015


Technical Support

Listrak, Inc.

HDI Team Certified
2016


Technology Services Knowledge

Lodi Unified School District

HDI Team Certified
2014, 2013


Office of Tech Services - Contact Ctr

Lone Star College System

HDI Team Certified
2016


Office of Technology Contact Center

Lone Star College System

HDI Team Certified
2015


OTS Contact Center

Lone Star College System

HDI Team Certified
2016


Enbridge Service Desk

Long View Systems Corporation

HDI Team Certified
2014


IT Service Desk - Knowledge & Quality Team

Lowe's Companies Inc.

HDI Team Certified
2013


IT Srv Desk - Knowledge & Quality Team

Lowe's Companies Inc.

HDI Team Certified
2014


Lumedx Technical Support

LUMEDX

HDI Team Certified
2015, 2014


LUMEDX Technical Support

LUMEDX

HDI Team Certified
2016


Technical Support

LUMEDX

HDI Team Certified
2013


IT Resource Line

Lutheran Health Network

HDI Team Certified
2016, 2015


Lutheran Health Network IS Help Desk

Lutheran Health Network

HDI Team Certified
2014



M

IT Support Services

Maine General Health

HDI Team Certified Pinnacle of Excellence
2016


IT Cust Svc Ctr/Maine General Medical Ctr

MaineGeneral Medical Center

HDI Team Certified
2013


IT Service Center

MaineGeneral Medical Center

HDI Team Certified
2014


IPS Help Desk

Management Technology Inc.

HDI Team Certified
2014, 2013


NAVSUP Consolidated Help Desk

Management Technology Inc.

HDI Team Certified
2013


One Yield Help Desk

Marriott International

HDI Team Certified
2015


MasterControl Technical Support

Master Control

HDI Team Certified
2014


Tier 3 Technical Support

Master Control

HDI Team Certified
2013


Help Desk

Mayo Clinic

HDI Team Certified
2013


Mayo Clinic Help Desk

Mayo Clinic

HDI Team Certified
2015, 2014


Information Technology

Menninger Clinic

HDI Team Certified
2016


IT Service Center

Mercury Insurance

HDI Team Certified
2012


TX Call Center

Metropolitan Intercity Railway Company

HDI Team Certified
2015


Client Service Support Center

Middlesex Hospital

HDI Team Certified
2015


Client Services

Middlesex Hospital

HDI Team Certified
2014


Middlsex Hospital IT Support Center

Middlesex Hospital

HDI Team Certified
2016


IT Service Center

MidMichigan Health

HDI Team Certified
2016


Desktop Support Services

Millville Board of Education

HDI Team Certified
2013


Montana State Service Desk

Montana State University

HDI Team Certified
2016


Montana State Unv Desktop Spt Team

Montana State University

HDI Team Certified
2016


Montefiore Information Technology

Montefiore Medical Center

HDI Team Certified
2015


Moss Adams Help Desk

Moss Adams LLP

HDI Team Certified
2016


Regional Technology Coordinators

Moss Adams LLP

HDI Team Certified
2015


Moss Adams Help Desk

Moss Adams, LLP

HDI Team Certified
2015


Regional Technology Coordinators

Moss Adams, LLP

HDI Team Certified
2015


Client Services

Motorists Insurance Group

HDI Team Certified
2014



N

Order Management

NACCO Materials Handling Group, Inc.

HDI Team Certified
2014


ITS Customer Service

National Education Association

HDI Team Certified
2013


ITS Customer Service Center

National Education Association

HDI Team Certified
2014


National Heritage Academies Tech Spt Ctr

National Heritage Academies

HDI Team Certified
2014


IS Support Center

Nationwide Children's Hospital

HDI Team Certified
2016


Nemours Service Desk

Nemours Children's Clinic

HDI Team Certified
2013


WHS - EITSD

NetCentrics Corporation

HDI Team Certified
2015


Help Desk / Remote Service Eng (RSE)

Network Outsource

HDI Team Certified
2014


NYL Direct Customer Support Team

New York Life Insurance

HDI Team Certified
2013


IT Service Desk

NJM Insurance Group

HDI Team Certified
2013


ITIS CSDP Team

Northrop Grumman

HDI Team Certified
2015


Service Desk (VCCC) - Enterprise Services

Northrop Grumman Corporation

HDI Team Certified
2016


Norton Service Center

Norton Healthcare

HDI Team Certified
2016


Healthcare Global Technical Operations

Nuance Communications

HDI Team Certified
2015


BOR RESC

NuAxis Innovations

HDI Team Certified
2015


DOI BR RESC

NuAxis Innovations

HDI Team Certified
2013
HDI Team Certified Pinnacle of Excellence
2016
DOI IBC FSD

NuAxis Innovations

HDI Team Certified
2013


DOI IBC HRSD

NuAxis Innovations

HDI Team Certified
2013


DOI IBC ITSD

NuAxis Innovations

HDI Team Certified
2012


DOI IBC MDS - Denver

NuAxis Innovations

HDI Team Certified
2013


DOI OCIO CSC

NuAxis Innovations

HDI Team Certified Pinnacle of Excellence
2016


DOI OCIO CSC - Finance

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO CSC - HR

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO CSC - IT

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO EUSD - IT

NuAxis Innovations

HDI Team Certified Pinnacle of Excellence
2016


DOI OCIO MDS - Anchorage

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO MDS - Boise

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO MDS - DC

NuAxis Innovations

HDI Team Certified
2015


DOI OCIO MDS - Denver

NuAxis Innovations

HDI Team Certified
2015


DOI: IBC: Managed Desktop Spt-Wash DC

NuAxis Innovations

HDI Team Certified
2013



O

Information Technologies Support Center

Oakland Community College

HDI Team Certified
2012


OSCA ITS Help Desk

Office of State Courts Administrator

HDI Team Certified
2016


Southern and Western District ITCS

Office of the Comptroller of the Currency

HDI Team Certified
2014


IT Customer Support Operations

Office of the Comptroller of the Treasury

HDI Team Certified
2013


OTS Service Desk

Open Technology Solutions

HDI Team Certified
2013, 2012


Service Desk

Open Technology Solutions

HDI Team Certified
2015


Information Technology Service Desk

Orange County Sanitation District

HDI Team Certified
2014


IT Help Desk

Organic Valley

HDI Team Certified
2016


Service Desk

Orlando Health

HDI Team Certified
2016, 2013, 2012



P

Parker Corporate Service Desk

Parker Hannifin Corporation

HDI Team Certified
2012


PCI Helpdesk

PCI

HDI Team Certified
2016, 2015, 2012


Bureau of Customer Support Services

Pennsylvania Office of Administration

HDI Team Certified
2013


Customer Support Services Help Desk

Pennsylvania Office of Administration

HDI Team Certified
2015


Phacil

Phacil, Inc. (HQ)

HDI Team Certified
2014


Client Support

Phonak LLC

HDI Team Certified
2013


Phonak Client Support

Phonak LLC

HDI Team Certified
2015


Regional IT Client Support

Phonak LLC

HDI Team Certified
2016


Piedmont Natural Gas Service Desk

Piedmont Natural Gas

HDI Team Certified
2016


BBraun Service Desk

Pomeroy

HDI Team Certified
2015, 2014


BTD Service Desk

Pomeroy

HDI Team Certified
2015


Cintas Service Desk

Pomeroy

HDI Team Certified
2015, 2014


Compass Service Desk

Pomeroy

HDI Team Certified
2015


CSI & Data Analytics

Pomeroy

HDI Team Certified
2014


Genesys Service Desk

Pomeroy

HDI Team Certified
2015, 2014


Goodyear Service Desk

Pomeroy

HDI Team Certified
2015, 2014, 2013


Integrys Service Desk

Pomeroy

HDI Team Certified
2015


Legg Mason

Pomeroy

HDI Team Certified
2013


Legg Mason Service Desk

Pomeroy

HDI Team Certified
2015, 2014


Moe's Service Desk

Pomeroy

HDI Team Certified
2015, 2014


PANYNJ

Pomeroy

HDI Team Certified
2013


PGW Service Desk

Pomeroy

HDI Team Certified
2015


Pomeroy BTD Service Desk

Pomeroy

HDI Team Certified
2014


Port Authority of NY & NJ Service Desk

Pomeroy

HDI Team Certified
2015, 2014


PPL

Pomeroy

HDI Team Certified
2013


PPL Service Desk

Pomeroy

HDI Team Certified
2015, 2014


Service Quality Management

Pomeroy

HDI Team Certified Pinnacle of Excellence
2016


YUM

Pomeroy

HDI Team Certified
2013


Yum Service Desk

Pomeroy

HDI Team Certified
2015, 2014


IT Service Desk

Portland General Electric

HDI Team Certified
2012


Priority Health Customer Support

Priority Health

HDI Team Certified Pinnacle of Excellence
2016


ITS Service Desk

ProMedica Health System

HDI Team Certified
2015


Proskauer Helpdesk

Proskauer Rose LLP

HDI Team Certified
2015



Q

Help Desk Quality Management Team

Q-DEN BUSINESS SOLUTIONS Co.,Inc.

HDI Team Certified
2016


MAPD Helpdesk

QSSI

HDI Team Certified
2013


IT Customer Service

Qualcomm Inc.

HDI Team Certified
2014, 2013, 2012


Qualcomm Desktop Field Service team

Qualcomm Inc.

HDI Team Certified
2014


InfoService Centre

Queensland Government Dept of Health

HDI Team Certified
2014



R

Service Centre

RACQ

HDI Team Certified
2015, 2013


Technology Service Center

Raymond James Financial, Inc.

HDI Team Certified
2015


CSC Team Member Support

RCIS

HDI Team Certified
2015


SmartSource Helpdesk

RealPage

HDI Team Certified Pinnacle of Excellence
2016


IT Support Services

Red Robin

HDI Team Certified
2014


Red Robin IT Support Services

Red Robin

HDI Team Certified
2013


Regions Technology Support Center

Regions Bank

HDI Team Certified
2015, 2014


RPS Service Desk

Richmond Public Schools

HDI Team Certified
2015


IT Support Centre

Ricoh Canada

HDI Team Certified
2016


IT Service Desk

Rinchem

HDI Team Certified
2013


IT Operations Maintenance

Rinchem Company, Inc.

HDI Team Certified
2014


IS&T Help Desk

Rochester General Hospital

HDI Team Certified
2013


Technology Support Center Helpdesk

Rollins, Inc.

HDI Team Certified
2013


IT Service Desk

RSM McGladrey, Inc.

HDI Team Certified
2012


McGladrey Service Desk

RSM McGladrey, Inc.

HDI Team Certified
2015



S

PBGC Service Desk

SAIC

HDI Team Certified
2014


Desktop Services

Salt River Pima Maricopa Indian Community

HDI Team Certified Pinnacle of Excellence
2016


Data Center Operations

Salt River Project

HDI Team Certified
2014


Desktop Operations

Salt River Project

HDI Team Certified
2012


Operations Management Center

Salt River Project

HDI Team Certified
2013


SRP - Solution Center

Salt River Project

HDI Team Certified
2014


SRP Solution Center

Salt River Project

HDI Team Certified
2015


IT@Sam Service Desk

Sam Houston State University

HDI Team Certified
2016


Sandoval County Information Tech Division

Sandoval County

HDI Team Certified
2012


Technology Support Center

Sanford Health

HDI Team Certified
2013


Information Services Operations Support

ScriptPro LLC

HDI Team Certified
2014


Seagate IT Service Desk

Seagate Technology

HDI Team Certified
2016, 2015


Service Desk

Seyfarth Shaw

HDI Team Certified
2015


Technical Support Center

Shands Hospital

HDI Team Certified
2014


IT Customer Service

Skanska USA

HDI Team Certified
2016


SPE Support Center

Society of Petroleum Engineers

HDI Team Certified
2015, 2014


Solugenix Support

Solugenix Corp

HDI Team Certified
2015


IT Help Desk

Southern Methodist University

HDI Team Certified
2014


SMU IT Help Desk

Southern Methodist University

HDI Team Certified
2013


Solutions Desk

Southern Pipe & Supply

HDI Team Certified
2016


SPAWAR ATL Enterprise Service Desk

SPAWAR Atlantic

HDI Team Certified
2016


SPAWAR Atlantic Enterprise Service Desk

SPAWAR Atlantic

HDI Team Certified
2015


IS Help Desk

Spectrum Health

HDI Team Certified
2016, 2015


Strategic Products and Services

SPS

HDI Team Certified
2016


National Insitutes of Health IT Service Desk

SRA International

HDI Team Certified
2013


SRS Technical Support Department

SRSsoft

HDI Team Certified
2015


StaffService Help desk

StaffService Group

HDI Team Certified
2016


ITD Service Desk

State of North Dakota / Info Tech Dept

HDI Team Certified
2014


Technical Service Center

Strategic Products and Services

HDI Team Certified
2015, 2014


Technical Service Center (TSC)

Strategic Products and Services

HDI Team Certified
2013


Strategic Support Solutions

Sutherland Health Care Services

HDI Team Certified
2013


SymQuest Group

SymQuest

HDI Team Certified
2015


Synovus Service Desk

Synovus Technologies, Inc.

HDI Team Certified
2014


TapRooT® Support

System Improvements

HDI Team Certified
2017, 2016


Customer Service

Systems Engineering

HDI Team Certified
2015



T

IT Help Central

Texas Tech University

HDI Team Certified
2015
HDI Team Certified Pinnacle of Excellence
2016
IT Help Central - Support Center

Texas Tech University

HDI Team Certified
2014, 2013


Technology Service Desk

Texas Woman's University

HDI Team Certified
2015, 2014, 2013
HDI Team Certified Pinnacle of Excellence
2016
The Asbury Group Integrated Technologies

The Asbury Group Integrated Technologies

HDI Team Certified Pinnacle of Excellence
2016


CCME Help Desk

The Carolinas Center for Medical Excellence

HDI Team Certified
2014


IT Service Desk

The Master's College

HDI Team Certified
2015


ITS Service Desk

The Unv of North Carolina at Greensboro

HDI Team Certified
2015


National Account Support Center

Time Warner Cable

HDI Team Certified
2013, 2012


National Account Support Center (NASC)

Time Warner Cable

HDI Team Certified
2014


Time Warner Cable IT Help Desk

Time Warner Cable

HDI Team Certified
2015


TWC IT Help Desk

Time Warner Cable

HDI Team Certified
2014


Toro National Support Network

TORO National Support Network

HDI Team Certified
2015


TORO National Support Network

TORO National Support Network

HDI Team Certified
2016, 2013


Toro NSN

TORO National Support Network

HDI Team Certified Pinnacle of Excellence
2016


Service Desk

Townsville City Council

HDI Team Certified
2013, 2013


Treasury Wine Estates Service Desk

Treasury Wine Estates

HDI Team Certified
2014


VintraConnect Service Desk

Treasury Wine Estates

HDI Team Certified
2014


Tribune Technology Service Desk

Tribune Technology

HDI Team Certified
2013


Court Support

Tyler Technologies

HDI Team Certified
2015


Eagle Recorder

Tyler Technologies

HDI Team Certified
2015


EnerGov

Tyler Technologies

HDI Team Certified
2015


Incode Tax Support Team

Tyler Technologies

HDI Team Certified Pinnacle of Excellence
2016


Infinite Visions

Tyler Technologies

HDI Team Certified
2015


Munis Technical Support

Tyler Technologies

HDI Team Certified
2013


Eagle Tax Support

Tyler Technologies, Inc.

HDI Team Certified
2016



U

ACT Help Desk

UC San Diego

HDI Team Certified
2015


ACT - Telecom Cust Support/Directory Svcs

UCSD

HDI Team Certified
2015


IT Support Center

UF Health

HDI Team Certified
2015
HDI Team Certified Pinnacle of Excellence
2016
UL PureSafety Support

UL Workplace Health and Safety

HDI Team Certified
2012


UL WHS Support

UL Workplace Health and Safety

HDI Team Certified
2015


UL Workplace Health and Safety Support

UL Workplace Health and Safety

HDI Team Certified
2014


ITS Svc Desk - Frontline Suppt Svcs Team

UNC - Chapel Hill

HDI Team Certified
2015


UL

Underwriter's Laboratories

HDI Team Certified
2016


United Federal Credit Union Service Desk

United Federal Credit Union

HDI Team Certified
2015


United Federal Credit Union Svc & Support

United Federal Credit Union

HDI Team Certified
2016


United Federal Service Desk

United Federal Credit Union

HDI Team Certified
2014


Unitedfcu

United Federal Credit Union

HDI Team Certified
2013


IT Express

University of California, Davis

HDI Team Certified
2013


IT Services Service Desk

University of Chicago

HDI Team Certified
2016


Office of Information Technology

University of Colorado Boulder

HDI Team Certified
2014


CAES OIT Field Services

University of Georgia

HDI Team Certified
2016, 2015


CAES OIT Help Desk

University of Georgia

HDI Team Certified
2016, 2015


UKHC Service Desk

University of Kentucky HealthCare

HDI Team Certified
2015, 2014


IT Service Desk

University of Maryland University College

HDI Team Certified
2016


UMUC

University of Maryland University College

HDI Team Certified
2015


UMUC IT Service Desk

University of Maryland University College

HDI Team Certified
2014


IT Service Desk

University of North Carolina, Charlotte

HDI Team Certified
2013


Information Technology Service Desk

University of Oklahoma Health Science Ctr

HDI Team Certified
2014


Financial Information Systems

University of Pittsburgh

HDI Team Certified
2013


FIS Technical Services

University of Pittsburgh

HDI Team Certified
2016, 2015, 2014, 2012


Help Desk

University of South Dakota

HDI Team Certified
2013


Lab & Classroom Team

University of South Dakota

HDI Team Certified
2013


Information Tech Srvs - Cust Support Ctr

University of Southern California

HDI Team Certified
2015


Client Support Services Help Desk

University of Wyoming

HDI Team Certified
2013


NAVY 311

US Navy

HDI Team Certified
2013



V

Valvoline Customer Care

Valvoline

HDI Team Certified
2016


DOD JSP Mobile Team

Vertical Integrations Inc.

HDI Team Certified
2016


JSP Mobile Team

Vertical Integrations Inc.

HDI Team Certified
2016


North America IT Systems Support

Victaulic

HDI Team Certified
2013


Vitas Help Desk

Vitas Healthcare Corp.

HDI Team Certified
2013



W

IT Call Center

Wabash National Parts

HDI Team Certified
2014


Information Systems Service Desk

Wake Forest University

HDI Team Certified
2014, 2013


ITS User Support Group

Weill Cornell Medical Center

HDI Team Certified
2013


Technology Connection

Wells Fargo & Co.

HDI Team Certified
2015


WellSpan Service Desk

WellSpan Health

HDI Team Certified
2016


IT Help Desk

Western Carolina University

HDI Team Certified
2015, 2014
HDI Team Certified Pinnacle of Excellence
2016
uTech Support Center

Western Illinois University

HDI Team Certified
2014, 2013


Technical Support Services

Western Kentucky University

HDI Team Certified
2013


Desktop & Mobile Support

Whataburger

HDI Team Certified
2016, 2015


Whataburger

Whataburger

HDI Team Certified
2016


Global Help Desk

Whole Foods Market, Inc.

HDI Team Certified
2013


Whole Foods Market Global Helpdesk

Whole Foods Market, Inc.

HDI Team Certified
2014


Technical Support Center - Tier I

Winston & Strawn

HDI Team Certified
2014


eBusiness Support Team

Workers Compensation Board - Alberta

HDI Team Certified
2015, 2014


Help Desk / Operations

WVNET

HDI Team Certified
2014, 2013


WVNET Network Operations Staff

WVNET

HDI Team Certified
2016



Y

Yale University

Yale University

HDI Team Certified
2013


Yale University Help Desk

Yale University

HDI Team Certified
2014


ITS Service Desk

YNHH (Yale New Haven Health)

HDI Team Certified
2016