Forum Meeting Schedule

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HDI Forum members know that an efficient support center improves the overall health and value of an organization.

By regularly consulting and collaborating in face-to-face meetings, Forum participants gain fresh perspectives and tangible resources they can use to improve service levels, discover new solutions, and improve their bottom lines. Each Forum meeting consists of a member-led agenda that’s created in response to the specific priorities, topics, and interests of the participants. Most Forums meet two or three times a year and include things like:

  • a networking reception
  • interactive sessions with industry experts
  • member case studies
  • group problem solving sessions
  • additional group activities

Request more information, download the Forum brochure, contact an HDI account manager, or register for an HDI Forum Roundtable to learn more.

June 20-23, 2016

Executive Forum

Healthcare Forum

Desktop Forum

Retail Forum

Support Center Leadership Forum

The Hilton Long Beach

701 West Ocean Boulevard | Long Beach, California 90831 | Phone: (562)983-3400

Hotel and Travel Information

Reservation Procedures: A special group rate of $189/night has been arranged and will be available until Friday, May 27, 2016. Individual HDI Forum attendees will make their own reservations directly with the Hotel Reservations Department by calling 1-800-HILTONS and referencing HDI Forum Event or online at TBD. Reservations cannot be made via Facsimile, E-mail, or by Mail due to PCI compliance. When calling for reservations, a deposit equal to one night’s room and tax will be required. An American Express, Visa, Diner’s Club, Master Card, Discover or Carte Blanche credit card number with the expiration date will be required to guarantee the reservation. Reservations and deposits received after the cut-off date will be confirmed on a space available basis at published rates. A cancellation less than 48 hours prior to arrival will result in a charge equal to one night’s room and tax.

About This Hotel: Relax in the warm and inviting atmosphere of Hilton Long Beach, located adjacent to the World Trade Center. Excellent business amenities and its location one mile from the beach make it an excellent choice for business travelers and vacationing families alike. Each spacious guest room is decorated in the Hilton international motif with gray, mauve, gold and black tones to highlight the elegant décor and amenities. Stay connected with high-speed internet access and two telephone lines. Draw the blackout curtains and sink into a luxuriously comfortable king- or queen-sized bed. Upgrade to a suite and enjoy a private balcony and up to 350 sq. ft. more. 

Request more information about Forums


I’ve been a member of HDI since 1991. Early on in my career as a help desk agent, I joined HDI to discover how I could be better at my job. Through my HDI affiliation and industry contacts, I learned that help desk was more than a job; help desk was a career opportunity. Taking advantage of HDI training, conferences and networking opportunities, like HDI Forums, helped me develop a successful career within the service industry.
--Meg FrantzV.P., Service Desk Operations and Strategy CompuCom