Forum Meeting Schedule

HDI Forums Logo

HDI Forum members know that an efficient support center improves the overall health and value of an organization.

By regularly consulting and collaborating in face-to-face meetings, Forum participants gain fresh perspectives and tangible resources they can use to improve service levels, discover new solutions, and improve their bottom lines. Each Forum meeting consists of a member-led agenda that’s created in response to the specific priorities, topics, and interests of the participants. Most Forums meet two or three times a year and include things like:

  • a networking reception
  • interactive sessions with industry experts
  • member case studies
  • group problem solving sessions
  • additional group activities

Request more information, download the Forum brochure, contact an HDI account manager, or register for an HDI Forum Roundtable to learn more.


November 17-20, 2015

Higher Education Forum - Register

Fort Worth, TX

Hotel and Travel Information

Reservation Procedures: TBD

About This Hotel: TBD


During my transition recently into a Global Service Desk Manager role, HDI resources were very helpful in expediting my learning curve. The HDI Forums provide opportunities to share ideas and also learn about best practices in the field. Other HDI members are very responsive when questions arise. Being a member of HDI has provided me an outlet to ask industry questions and to request guidance on service desk initiatives.
--Susannah E. HoangGlobal Service Desk Manager ALCOA