Forum Meeting Schedule

HDI Forums Logo

HDI Forum members know that an efficient support center improves the overall health and value of an organization.

By regularly consulting and collaborating in face-to-face meetings, Forum participants gain fresh perspectives and tangible resources they can use to improve service levels, discover new solutions, and improve their bottom lines. Each Forum meeting consists of a member-led agenda that’s created in response to the specific priorities, topics, and interests of the participants. Most Forums meet two or three times a year and include things like:

  • a networking reception
  • interactive sessions with industry experts
  • member case studies
  • group problem solving sessions
  • additional group activities

Request more information, download the Forum brochure, contact an HDI account manager, or register for an HDI Forum Roundtable to learn more.


November 17-20, 2015

Higher Education Forum - Register

Fort Worth, TX

Hotel and Travel Information

Reservation Procedures: TBD

About This Hotel: TBD


Seven years ago our company decided to participate in the HDI forums. During those years, my experience with the forums have been beneficial to my company and my career. Without a doubt, it allowed me to propose new changes within our organization and exposed me to the proper procedures within the Help Desk industry. In 2011, with the knowledge I learned as being a part of HDI, I proposed creating an in-house internal support center. In 2014, we have a 95% satisfaction rate and it has saved the company over 100K annually in costs. This project would never have happened had I not learned so much within HDI. In April 2013, I was honored as HDI Manager of the Year! Another accomplishment that may have never transpired had I not been involved with HDI and the forums.

For anyone who looks to gain knowledge and fantastic peer interaction, the HDI forums will not disappoint you!

--Linda ToroManager, IT Support Services Fish & Richardson P.C.