The time has come for your organization to replace a key piece of technology. Senior management is on board, and money is available. Your frontline staff is thrilled that their tools will be updated. Now what?
Good technology and services cost good money, and tight budgets require planning and justification for expenditures. This webinar will explore:
- What are RFPs, and why might you use one?
- Do you need an RFP?
- What needs to be in it?
- How do you make the business case for a new tool?
- How do you do a risk assessment? Determine ROI?
Join us as we explore this topic and suggest some solutions to help you get the right tool with just the right amount of effort.
Sr. Writer / Analyst
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and the Focus series. In addition to being a member of the HDI International Certification Standards Committee, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy's blogs regularly appear on ThinkHDI.com, and he is highly rated on social media, especially on the topics of IT service management and customer service. Roy is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrates its seventh anniversary on December 9, 2016. He also hosts the new #HDIchat held every Friday at 1 PM ET. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.