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According to HDI research, the volume of incidents is on the rise in most organizations. While new systems and devices are intended to assist an increasing customer base and create efficiencies, they often have the opposite effect.
And with the demand for increased business velocity and emphasis on the customer experience, rapidly addressing delays and interruptions is more important than ever.
In this webinar, HDI’s Roy Atkinson and Everbridge’s Vincent Geffray explore the research, discuss the financial and operational impacts, and share solutions for decreasing time to resolve, and managing on-call coverage.
What You'll Learn
- Reasons for the increase in incidents
- The costs of interruptions and outages
- Ways to communicate to incident management teams rapidly
- Using technologies to target and verify communications
- Preventing the rise in incidents through problem management
Who Should Attend
- Support center managers and directors who need to improve incident management
- IT directors who need to know why incidents continue to be on the rise and how to address the increase
- Anyone in IT service and support wanting to improve the performance of their support center
Register now!
* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!