Tuesday, Jun 20, 2017
1:00 p.m. - 2:00 p.m. Eastern
12:00 p.m. - 1:00 p.m. Central
11:00 a.m. - 12:00 p.m. Mountain
10:00 a.m. - 11:00 a.m. Pacific
Managing languages is a significant challenge for most service desks. To arm leaders with data and insight, join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on the topic, based on feedback from more than 350 support centers.
Register to Learn
- The impact of multilingual support on quality metrics
- How best-in-class organizations provide multilingual support
- Strategies to meet your organization’s specific language and channel requirements
Who Should Attend
- Support center managers and directors who are faced with language challenges
- Hiring managers who need to know about the challenge of finding and retaining multilingual analysts
* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!
About Our Speaker(s)
Sr. Writer / Analyst
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld. Roy has served as a member of the HDI International Certification Standards Committee. He is a popular speaker at HDI conferences and HDI local chapters. His background is in both service desk and desktop support as well as small-business consulting. Roy's blogs regularly appear on ThinkHDI.com, and he is highly rated on social media, especially on the topics of IT service management and customer service. Roy is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrates its seventh anniversary on December 9, 2016. He also hosts the new #HDIchat held every Friday at 1 PM ET. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.
VP and General Manager, Customer Care Solutions
Tom Tseki is the VP and general manager of Customer Care Solutions at Lionbridge. His experience and expertise includes helping organizations implement and leverage language and omnichannel strategies to improve employee, customer, and partner experiences while gaining internal efficiencies. He has a deep background in technology as it relates to communications, analytics, and workforce optimization, and he works closely with leaders on strategies to improve care while increasing productivity and satisfaction.