Webinar Archives

These on-demand webinars are free to HDI members. If you're not a member, join now for free access to the full webinar archive and other HDI resources.

How Make-A-Wish America Delivers Seamless Remote Support in a Connected World

with Peter Zeinoun , Renee Dodson
Dec 13, 2016

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Make-A-Wish® grants the wishes of children with life-threatening medical conditions to enrich...

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Sneak Peek: 2016 Desktop Support Practices & Salary Data

with Peter Zeinoun , Roy Atkinson
Nov 15, 2016

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In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously...

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Customer Service: Changing Preferences and Evolving Technologies

with , Chris Savio
Oct 05, 2016

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In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they...

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