Corporate Profile

Mission Statement

To lead and promote support professionals by empowering members through access to timely and valuable industry information, encouraging member collaboration, establishing open standards, and providing globally recognized certification and training programs.

Background Information

Founded in 1989, HDI is the world’s largest membership, training, and certification association for technical support professionals.  HDI curriculum addresses the needs of technical support professionals throughout their careers and the various maturity levels of their support operations.  Also known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. A Think Services company, HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.

HDI promotes active participation of its members through...

• Dynamic collaborations via HDI Local Chapters – providing members with the opportunity to meet in a local group setting to network and share ideas with other professionals in similar roles and industries
• Informative and thought-provoking industry reports, publications, and benchmarking tools – keeping you abreast of the latest industry trends and practices
• Internationally-recognized, standards-based training and certification programs – available in instructor-led and online settings
• Discounted attendance to HDI’s Annual Conference and Expo – bringing together renowned industry leaders to facilitate learning and participation at the world’s largest gathering of IT service and support professionals

HDI is part of Think Services, a division of United Business Media.