The finalists will be honored at HDI’s Annual Conference & Expo during a morning General Session where the winning teams will be announced. Winners of the Internal Support and External Support Team Excellence Awards will be featured in a full company profile in Support World Magazine and Industry Insider and on HDI’s website. Winning teams will also be announced in a press release which is issued via PR Newswire and to a targeted media/analyst list.Award Criteria and Guidelines (111 KB)
Peak 10Peak 10’s mission is to be the leading independent data center operator and managed services provider delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The entire Peak 10support organization consisted of 170+ people spread across the Eastern United States in Atlanta, GA, Charlotte, NC, Cincinnati, OH, Jacksonville, FL, Louisville, KY, Nashville, TN, Raleigh, NC, Richmond, VA, Fort Lauderdale, FL, and Tampa, FL. Peak 10 Support (the central help desk) consists of twelve Peak 10 Employees with a broad base of technology backgrounds.
DaVitaDaVita provides kidney care services for those diagnosed with chronic kidney disease (CKD) and end stage renal disease (ESRD). DaVita IT Services manage internal IT support for more than 1,500 outpatient dialysis centers, acute units in 700 hospitals and eight business offices around the U.S. The IT Services group’s 148 first- and second-tier support analysts serve approximately 34,000 DaVita teammates and 118,000 patients.