Team Excellence Award

HDI honors two outstanding teams with the prestigious award of Team Excellence...one for Internal Support and one for External Support. The HDI Team Excellence Awards honor world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering internal and external customer service and support. Both the Internal and External Awards use the same criteria for submission, each focusing on People, Process, and Technology aspects of the support center.

The finalists will be honored at HDI’s Annual Conference & Expo during a morning General Session where the winning teams will be announced. Winners of the Internal Support and External Support Team Excellence Awards will be featured in a full company profile in Support World Magazine and Industry Insider and on HDI’s website. Winning teams will also be announced in a press release which is issued via PR Newswire and to a targeted media/analyst list.

Award Criteria and Guidelines PDF (111 KB)

Congratulations to the 2009 Team Excellence Award Winners!

Team Excellence Award - External Support:

Perot Systems
Perot Systems’ End User Services Global Service Desk has 300 tier 1 agents across 5 locations: Plano, TX; Bowling Green, KY; Guadalajara, Mexico; Bucharest, Romania; and Noida, India. These centers seamlessly integrate Perot’s off-shore and on-shore capabilities by load-balancing calls during peak volumes and routing calls to the most cost-effective service support associates.

HDI Team Excellence Award – Internal Support:

TECO Energy
The TECO Energy Service Desk provides support to 5,000 internal customers located in 34 Florida offices, 5 offices in Kentucky and 2 power plants in Guatemala. The TECO Energy Service Desk has a total of 10 desktop support analysts that handle first-level support, along with an IT service quality analyst, one manager and one director.

Past Team Excellence Winners

2009

Internal: TECO Energy

External: Perot Systems

2008

Internal: PepsiCo Business Solutions Groups (PBSG)
External: EDS-GM

2007

Internal: Progress Energy
External: Novell

2006

Internal: American Honda Motor Co.
External: Cablevision

2005

Internal: Sutter Health
External: CompuCom

2004

Internal: Saudi Aramco
External: Akamai Technologies

2003

Internal: Marriott Corporation
External: Reynolds & Reynolds

2002

TRG

2001

Reynolds & Reynolds

2000

Abbott Laboratories

1999

Sprint

1998

Autodesk

1997

Chase Manhattan

1996

Taco Bell

1995

Chevron

1994

American Express

1993

NY Health Services