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Team Excellence Award

HDI honors two outstanding teams with the prestigious award of Team Excellence...one for Internal Support and one for External Support. The HDI Team Excellence Awards honor world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering internal and external customer service and support. Both the Internal and External Awards use the same criteria for submission, each focusing on People, Process, and Technology aspects of the support center.

The finalists will be honored at HDI’s Annual Conference & Expo during a morning General Session where the winning teams will be announced. Winners of the Internal Support and External Support Team Excellence Awards will be featured in a full company profile in Support World Magazine and Industry Insider and on HDI’s website. Winning teams will also be announced in a press release which is issued via PR Newswire and to a targeted media/analyst list.

Award Criteria and GuidelinesPDF (111 KB)


Congratulations to the 2010 Team Excellence Award Winners!


Team Excellence Award - External Support:

Peak 10

Peak 10’s mission is to be the leading independent data center operator and managed services provider delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The entire Peak 10support organization consisted of 170+ people spread across the Eastern United States in Atlanta, GA, Charlotte, NC, Cincinnati, OH, Jacksonville, FL, Louisville, KY, Nashville, TN, Raleigh, NC, Richmond, VA, Fort Lauderdale, FL, and Tampa, FL. Peak 10 Support (the central help desk) consists of twelve Peak 10 Employees with a broad base of technology backgrounds.

 


HDI Team Excellence Award – Internal Support:

DaVita

DaVita provides kidney care services for those diagnosed with chronic kidney disease (CKD) and end stage renal disease (ESRD). DaVita IT Services manage internal IT support for more than 1,500 outpatient dialysis centers, acute units in 700 hospitals and eight business offices around the U.S. The IT Services group’s 148 first- and second-tier support analysts serve approximately 34,000 DaVita teammates and 118,000 patients.




 
 

Past Team Excellence Winners

2009

Internal: TECO Energy
External: Perot Systems
 

2008

Internal: PepsiCo Business Solutions Groups (PBSG)
External: EDS-GM
 

2007

Internal: Progress Energy
External: Novell

2006

Internal: American Honda Motor Co.
External: Cablevision

2005

Internal: Sutter Health
External: CompuCom

2004

Internal: Saudi Aramco
External: Akamai Technologies

2003

Internal: Marriott Corporation
External: Reynolds & Reynolds

2002

TRG

2001

Reynolds & Reynolds

2000

Abbott Laboratories

1999

Sprint

1998

Autodesk

1997

Chase Manhattan

1996

Taco Bell

1995

Chevron

1994

American Express

1993

NY Health Services