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Publications

HDI’s quarterly Focus Books and the bi-monthly SupportWorld magazine provide an impressive breadth and depth of information to help your organization succeed. Each issue of SupportWorld provides timely articles on wide variety of industry specific topics while the Focus Book Series takes some of those most popular, vital topics and delves deeper.

Focus Books Series

 Each short, easy-read publication focuses on a specific topic to give you actionable items on initiatives such as service catalogs, marketing the help desk, handling difficult customers, and establishing service level agreements.

SupportWorld Magazine

 Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for the support professionals.