Online Training

With today’s schedule challenges, limited budgets, and travel limitations, HDI offers two convenient e-learning delivery models: self-paced training and virtual classroom training.

Self-paced Training

These courses provide students with an independent learning experience. Log on to the Web-based course anytime, day or night, to study. All you need is high-speed Internet access. Many of the most popular courses include an online certification exam.

Online Training Demo

Self-paced Online Courses	HDI Member Price	Non Member Price
HDI Customer Service Representative	$345	$395
HDI Support Center Analyst	$545	$595
HDI Desktop Support Technician	$545	$595
HDI Support Center Team Lead	$645	$695
ITIL^® v3 Foundation	$449	$445
ITIL^® v3 Lite	$135	$150
ITIL^® v2 Lite	$135	$150

Virtual Classroom

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using Microsoft Live Meeting and a conference bridge, students can interact with the instructor without ever leaving their desk.

Virtual Classroom Course	HDI Member Price	Non Member Price
Support Center Metrics and Measurements	$545	$595
Building Your Service Catalog	$545	$595
Incident Management	$545	$595
Change Management	$545	$595
Configuration Management	$545	$595
Building Your ITIL Adoption Roadmap	$545	$595
Problem Management	$545	$595
Service Level Management	$545	$595
Knowledge-Centered Support Fundamentals	$545	$595

The benefits of HDI online training are immediate.

Ramp up quickly: Training can start in as little as one business day.

It's affordable: Online training is a low cost way to invest in your employees' growth. Eliminate travel and lost opportunity expenses.

Convenient: Keep your support center staffed during peak times. Self-directed training puts you in control of your learning so you can carve out training time when it's convenient.

Consistent delivery: Deliver consistent training every time and to every employee, providing the same quality content to remote employees.

Easy to use: HDI's online courses are delivered over the Internet and feature highly-interactive content to keep you interested and engaged. If you do need help, support is just a phone call away.