ITIL v3 Foundation

Buy Now	Online Course	HDI Member	Non-Member	Includes Exam
	ITIL Online Training	$425	$445
	ITIL Online Training + Vue Exam Voucher	$590	$610

Not all ITIL training courses are created equal!

This LCS-accredited course features a highly-interactive, scenario-based design to keep you interested and engaged. Take advantage of the flash animation, audio, case studies, exam tips, and a mock exam. Get the same high-quality training in an affordable, self-paced format.

Course Features: Knowledge Checks, A/V Controls, Pinpoint Navigation, Case Studies, Exam Tips, Resource Links, Search, "Add Your Own Notes", ITIL Terms & Definitions

What You Will Learn:

Service Strategy — How to align IT strategy with business goals and expectations.
Service Design — Transform business requirements into strategic solutions.
Service Transition — Manage change, risk, and quality assurance.
Service Operation — Establish day-to-day business operations and customer expectations.
Continual Service Improvement — Improve the quality of the services that the IT organization delivers to the business.

Course Details

Seat time: 14–18 hours
Pre-requisites: None required; ITIL v2 suggested
Certification: This course prepares you for Exin's ITIL Foundation certification exam.

Who should participate: IT professionals who want a foundational level understanding of the ITIL Service Lifecycle and processes

Technical Specs

Operating System	Windows 2000/XP/Vista
RAM	Minimum: 500 MB, Recommend: 1.0 GB
Browser	IE6, IE7
Bandwidth	Minimum: DSL, Recommend: Broadband
Resolution	1024 x 768
Processor	Minimum: 1.0 GHz, Recommend: 2.0 GHz
Plugins	Download Flash (v.7) Download DirectX (v.9) Download Adobe Reader Download QuickTime (v.7)