HDI Customer Service Representative

   

Buy Now	Online Course	HDI Members	Non-Members	Includes Exam
	HDI Customer Service Representative	$345	$395

 

Good customer service is the lifeblood of your business.

This online skills training and certification course introduces the skills and techniques required to provide exceptional customer service and support. It applies to both support center and call center environments.

 

Students will learn call handling best practices, communication and listening techniques, documentation and troubleshooting skills, conflict negotiation; and responses to difficult customer behaviors.

 What You Will Learn:

• How to assess customer business needs and exceed customer expectations
• Critical thinking skills to resolve incidents quickly and consistently
• Active listening skills and effective communication strategies
• How to identify and defuse challenging customer behavior
• An awareness of the core processes and best practices used in service and support

Course Details

Technical Specs