Classroom Training

Training for the Help Desk, Support Center, Call Center, Service Desk

Since 1989, HDI has trained IT service and support professionals from 90% of the Fortune 500 companies with the skills they need to provide excellent service, increase productivity and profitability, and decrease call times. Learn IT support best practices and industry standards with HDI!

HDI Certification Courses

Course Names	Online	Classroom	Onsite
Customer Service Representative	Coming Q3 2007	Register	Apply
Support Center Analyst	Register	Register	Apply
Support Center Team Lead	Register	Register	Apply
Desktop Support Technician	Coming Q4 2007	Register	Apply
Support Center Manager	N/A	Register	Apply
Support Center Director	N/A	Register	N/A