Classroom Training

Certification for the Help Desk, Support Center, Call Center, Service Desk

Whether you are a Help Desk/Support Center Analyst, Manager, or Director, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.

Download the latest certification and training catalog.

Instructor-led Courses

Attend a public workshop led by a HDI Faculty instructor for a complete learning experience. Learn from the best instructors in the industry; participate in exercises and discussion, and network with your peers from other companies. View the calendar to discover when and where a course is being offered or request a proposal to bring the course onsite. Onsite courses will save the company money and can build teamwork within your department. Read the Public Classroom FAQs.

Instructor-led Course	Member Price	Price
HDI Customer Service Representative - 1 day workshop	$795	$895
HDI Support Center Analyst - 2 day workshop	$1295	$1395
HDI Desktop Support Technician - 2 day workshop	$1295	$1395
HDI Support Center Team Lead - 2 day workshop	$1495	$1595
HDI Support Center Manager - 3 day workshop	$1795	$1895
HDI Support Center Director - 3 day workshop	$2795	$2895
Knowledge Management Foundations: KCS Principles (KCS^SM) - 3 day workshop	$1495	$1595
Knowledge-Centered Support Fundamentals (KCS^SM) - 1 day workshop	$595	$645
ITIL^® v3 Foundation - 3 day workshop	$1495	$1595
Building Your Service Catalog - 1 day workshop	$595	$645
Support Center Metrics and Measurements - 1 day workshop	$595	$645
Incident Management - 1 day workshop	$595	$645
Change Management - 1 day workshop	$595	$645
Configuration Management - 1 day workshop	$595	$645
ITIL: Planning to Implement - 1 day workshop	$595	$645
Problem Management - 1 day workshop	$595	$645
Service Level Management - 1 day workshop	$595	$645

Indicates certification exam included in course price.

Onsite Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Launch a major organizational change initiative to improve service quality and efficiency.
Control class size and pick training dates that accommodate your business schedule.
A pre-event conference call with the instructor allows him/her to understand your organization’s key issues or concentrate on your specific pain points.
With groups of eight or more, on-site classes are more cost effective than public training.

For volume purchases, contact your Account Manager or call 800-248-5667 for assistance.

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