Courses

Certification and Training for the Help Desk, Support Center, Call Center, and Service Desk

help desk training and certification Whether you are a help desk analyst, support center team lead, help desk manager, or support center director, HDI provides the certification and training to help IT service and technical support professionals provide excellent help desk service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.

HDI helps support center organizations with help desk operations to improve efficiencies, increases the quality of service, and advances service and support through professional development. Certification through HDI demonstrates an individual's value through an industry recognized credential while raising the performance of the organization.

Read about course policies.

Professional Certification Courses
Calendar	Course Name	Delivery Methods
Calendar	Course Name	Public Classroom	Virtual Classroom	Blended Learning	Online Course
	HDI Customer Service Representative
	HDI Support Center Analyst
	HDI Desktop Support Technician
	HDI Support Center Team Lead
	HDI Support Center Manager
	HDI Support Center Director
	HDI Certified Instructor
	Knowledge Management Foundations: KCS ^SM Principles
	ITIL^® v3 Foundation
	ITIL ^® v2 Foundation
Professional Development Courses
Calendar	Course Name	Delivery Methods
Calendar	Course Name	Public Classroom	Virtual Classroom	Blended Learning	Online Course
	Building Your ITIL Adoption Roadmap
	Building Your Service Catalog
	Change Management
	Configuration Management
	Incident Management
	ITIL v2 Lite
	ITIL v3 Lite
	Knowledge-Centered Support (KCS) Fundamentals
	Problem Management
	Service Level Management
	Service Management Essentials
	Support Center Metrics and Measurements

For volume purchases, contact your account manager or call 800.248.5667 for assistance.

Request information about onsite training.

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