Certification Testing

About HDI Certification Exams

All HDI certification exams are based on the HDI certification standards. HDI courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the HDI certification standards and provide skills building opportunities for the attendees. Learn more about the HDI standards.

Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80% is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

HDI Training Courses Include Certification Exams

The cost of a certification exam is included in the course price. Detailed information about how and where to take the certification exam will be provided during the course for instructor-led courses. The ITIL v3 Foundation exam is a paper-based exam proctored on the last day of the training course. Online courses and their respective certification exams are delivered though the HDI Learning Center.

Certification Exam Pricing

Certification exams can be purchased separately from training courses via the HDI eStore. All exams are delivered through the HDI Learning Center.

Certification Exam	HDI Member	List
HDI Customer Service Representative	$145	$145
HDI Support Center Analyst	$145	$145
HDI Desktop Support Technician	$145	$145
HDI Support Center Team Lead	$145	$145
HDI Support Center Manager	$195	$225
HDI Support Center Director	$195	$225
Knowledge Centered Support Principles	$195	$225

Certification Exams on the HDI Learning Center

All HDI certification exams are available on the HDI Learning Center. These exams are delivered online providing flexibility in scheduling and are accessible at work, at home, at your local library, or any location connected to the world wide web. Once registered for an online exam, the person will have up to 12 weeks to take the exam.

30-day exam extensions are available for online exams for a fee of $50. Extensions are not available for Vue test vouchers.
Exam retakes can be purchased for a fee of $99.
Contact the HDI support center at 800.248.5667.