Desktop Support

Browse all desktop support content below.

Featured Resource: Industry Report

2016 Technical Support Practices & Salary Report 

The data reported in the annual Technical Support Practices & Salary Report provides insight into current processes, technologies, metrics, staffing, and salaries in support centers and desktop support. Learn more...


Why should you use disk imaging tools, and which tool is right for the job?
Tag(s): desktop support, Disk Imaging Software

On the surface, one might think that a mobile workforce (or student body) using its own technology would increase demand for distance support. Though we have seen a modest increase in distance support, we’ve actually seen a marked demand for in-person support. From our perspective, mobility has...
Tag(s): byod, case study, desktop support, service desk

The IT world is in the midst of dramatic change. With each passing day, the traditional model for remote support becomes increasingly outdated. Today there are 10 billion mobile devices, 50 percent more applications, an infinite amount of unique configurations, and more distributed workers than...
Tag(s): monitoring, remote support tools, service desk, support center, tools

The technical support center of the future is poised to play an even more integral role in helping businesses innovate—and hence, gain competitive advantage.
Tag(s): future of support, service desk