With a skill set that combines technical aptitude with customer service and communication skills, good technical support candidates can be difficult to find.
Tag(s): supportworld, people, staffing, workforce enablement, workforce enablement, service desk, support center
Date Published July 2, 2020 - Last Updated December 10, 2020
Now is the time to nurture your connections with your professional network, your coworkers, and your customers.
Tag(s): supportworld, customer experience, customer satisfaction, workforce enablement
Date Published June 17, 2020 - Last Updated December 10, 2020
Racial bias is an invisible problem that is prevalent in most organizations. But the only symptom that can be witnessed is lack of minority seats at the table.
Tag(s): supportworld, workforce enablement, workforce enablement, diversity, leadership
Date Published June 16, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Tag(s): supportworld, coronavirus, customer experience, customer service, desktop support, metrics and measurements, service management, support center, technology, workforce enablement, workforce enablement
Date Published May 29, 2020 - Last Updated December 10, 2020
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Tag(s): supportworld, coronavirus, workforce enablement, workforce enablement, technology, culture
Date Published May 27, 2020 - Last Updated December 10, 2020
Multitasking is not helping us do more. It is actually causing us to do less.
Tag(s): supportworld, workforce enablement, leadership
Date Published May 21, 2020 - Last Updated December 10, 2020
Consider these technology and management factors to help you build resiliency for your service and support organization.
Tag(s): supportworld, coronavirus, technology, process, workforce enablement, service management
Date Published May 20, 2020 - Last Updated December 10, 2020
Crises and remote work have created the need for greater thoughtfulness, transparency, and communication from service and support leaders.
Tag(s): supportworld, workforce enablement, workforce enablement, leadership, customer experience, coronavirus
Date Published May 13, 2020 - Last Updated December 10, 2020
Soft skills typically refer to emotional intelligence characteristics that, in the past, we could not measure.
Tag(s): supportworld, workforce enablement, workforce enablement, people
Date Published May 7, 2020 - Last Updated December 10, 2020
Doug Tedder collected crowdsourced advice you can adopt and adapt to meet your own work-at-home situation.
Tag(s): supportworld, workforce enablement, workforce enablement, people, coronavirus
Date Published April 30, 2020 - Last Updated December 10, 2020