Bio
As Cherwell Software’s Technology Evangelist, Matthew works closely with existing customers and industry peers to understand how ITSM software solutions are currently being utilized, to explore how customer behavior is driving innovation, and to discover how emerging trends might impact service delivery. Matthew boasts extensive experience with integrating service management solutions into organizations of various sizes and industries. Matthew has traveled to more than 50 countries around the globe speaking, training, and consulting on topics ranging from interpersonal relationships to cross-cultural adjustment to ITSM practices.