Thorsten Manthey is passionate about IT Service Management, ITSM governance, and cultural and organizational transformation. He has worked across multiple industries including health care, pharmaceutical, oil and gas, financial services, insurance, and telecommunications in North America, Europe and Scandinavia. Thorsten holds a Master’s degree in Computer Science and Engineering and is an ITIL V3 Expert and ITIL V2 master and a Certified Change Management Professional (CCMP). Thorsten speaks English, German, and Swedish and is an international speaker and presenter. For published articles and presentations see http://www.tmanthey.com/speaker.html. Follow Thorsten on Twitter @ThorstenManthey.